Job Description
At Houston Methodist, the Accommodation Consultant position engages in the interactive process with colleagues, applicants and leaders when a colleague or applicant requests a workplace accommodation to perform the essential functions or to enjoy the benefits and privileges of employment due to a disability, maternity/paternity related condition, or sincerely held religious belief. This position recommends solutions to support requests for accommodations, tracks and follows all assigned cases to closure to deliver high-quality HR services.
Requirements:
PEOPLE ESSENTIAL FUNCTIONS
- Acts as a liaison between operational leadership, colleagues, and any third parties in the resolution of employees' reasonable accommodation requests.
- Guides and influences leaders on effective reasonable accommodation management, interactive dialogue, and implementation of accommodations.
- Maintains regular contact with colleagues, operational leaders, and other key stakeholders regarding progress and status of accommodations assists in the resolution of any challenges related to the accommodation.
- Works closely with other members of the team and others within HR Benefits, Employee Health, Talent Acquisition and entity Human Resources.
- Contributes towards improving department score for turnover/retention/employee engagement, using peer-to-peer accountability.
SERVICE ESSENTIAL FUNCTIONS - Engages in the interactive process with colleagues and applicants in their requests for accommodations. Ensures acknowledgment of requests within expected departmental response times and communicates deadlines for document submission for efficient resolution of accommodation requests.
- Interviews, collects, and analyzes information and documentation around requests for accommodations.
- Participates in client activities to build knowledge of the operational objectives and the culture workgroups. Attends client department meetings, as needed, to give ADA updates and receive updates on operational changes as applicable.
QUALITY/SAFETY ESSENTIAL FUNCTIONS - Ensures all documentation for actions and interactions within the interactive process via the internal Case Management system are accurate, timely and in accordance with department and regulatory standards.
- Reviews complex documentation for sufficient and complete information.
- Stays abreast and adheres to current ADA, HIPPA and Worker's Compensation regulations in accordance with Houston Methodist policies.
FINANCE ESSENTIAL FUNCTIONS - Documents all actions and interactions within the interactive process via the internal Case Management system. Captures any tangible accommodation expenses within the case management system for monitoring and reporting.
- Educates HR teams on accommodation procedure to gain acceptance and understanding. Assists management in the decision-making process of process changes that would have a financial impact.
- Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS - Determines trends and makes recommendations to the business on proactive/innovative approaches to accommodations within business units or locations to better assist the business.
- Seeks opportunities to identify self-developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications:
EDUCATION
- Bachelor's degree in related field. High School Diploma and Certified Disability Management Specialist (CDMS) may be substituted for a bachelor's degree
WORK EXPERIENCE - Two years of relevant work experience. Prefer Human Resources experience with directly related in employee relations, reasonable accommodations, or related HR discipline assisting employees/applicants with accommodation request, benefits administration, and/or vocational coaching with those who have a disability
LICENSES AND CERTIFICATIONS - REQUIRED LICENSES AND CERTIFICATIONS - PREFERRED - CDMS - Certified Disability Management Specialist (CDMS)
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
- Familiarity with FMLA, knowledge of statues, regulations and guidance issued by the EEOC pertaining to ADA accommodations
- Excellent communication skills, written and verbal
- Strong computer skills, prior use of case management software, Outlook and Word
- Adheres to all federal and state employment regulations, company policies and procedures
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs No
- Business professional Yes
- Other (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area No
Job Tags
Full time, Work experience placement,