Overview:
We are seeking a dedicated Customer Service Associate to join our team. The ideal candidate will be fluent in English and Spanish, possess excellent communication skills, and have a passion for providing exceptional customer service. The successful candidate will be responsible for providing exceptional customer service to our clients, addressing their inquiries, resolving issues, and ensuring a positive experience with our company.
Duties:
- Communicate effectively with customers in both English and Spanish- Provide outstanding customer service via phone and email- Conduct outbound calling to follow up on customer inquiries- Analyze customer needs and recommend appropriate products or services- Perform data entry tasks accurately and efficiently
1. Customer Interaction:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about services.
- Resolve customer complaints and issues, escalating to appropriate departments when necessary.
2. Booking Processing:
- Assist customers with booking appointments.
- Ensure customers' information is collected accurately and efficiently.
3. Customer Relationship Management:
- Build and maintain strong relationships with customers, fostering loyalty and repeat business.
- Provide personalized service to meet individual customer needs.
4. Team Collaboration:
- Work closely with other team members and departments to ensure seamless service delivery.
- Participate in team meetings and training sessions to stay updated on product knowledge and company policies.
Required Qualifications:
- Education: High school diploma or equivalent; some college coursework preferred.
- Experience: Previous customer service experience, preferably in a call center or retail environment.
- Skills:
- Excellent communication skills, both verbal and written.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- Patience and empathy when dealing with customers.
Preferred Qualifications:
- Service Titan experience.
- Bilingual or multilingual abilities.
Working Conditions:
- Full-time position with the possibility of shift work, including evenings and weekends.
- Office environment with potential remote work options.
- May require occasional overtime during peak periods.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work environment.
This outlines the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
Ability to Relocate:
Work Location: In person
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