Chat Support Agent Job at ValueAdd Research and Analytics Solutions LLP, Charlotte, NC

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  • ValueAdd Research and Analytics Solutions LLP
  • Charlotte, NC

Job Description

This is a remote position.

We are seeking a Chat Support Agent to join our team at ValueAdd Research and Analytics Solutions LLP. As a Chat Support Agent, you will be responsible for providing exceptional customer service through online chat support. You will assist customers with inquiries, troubleshoot issues, and ensure a positive customer experience.

Major Responsibilities and Objectives:

  • Respond to customer inquiries and provide solutions through online chat
  • Assist customers with product information, orders, and technical support
  • Troubleshoot issues and escalate complex problems to the appropriate department
  • Ensure customer satisfaction by providing timely and accurate responses
  • Maintain detailed records of customer interactions and transactions

Qualifications, Skills, and Experience:

  • Excellent written communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills
  • Previous customer service experience is a plus
  • Proficiency in typing and computer skills

If you are a proactive and customer-focused individual with a passion for providing exceptional service, we want to hear from you! Apply now to join our dynamic team as a Chat Support Agent at ValueAdd Research and Analytics Solutions LLP.


Requirements

  • Excellent written communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills
  • Previous customer service experience is a plus
  • Proficiency in typing and computer skills


Job Tags

Full time, Remote work,

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