Job Description

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview

Role specifics:

• Jurisdictions: United States
• Licenses: Required
• Location: This role is eligible for fully remote work.

How you'll make an impact

• Leverage advanced claims expertise to manage high-severity and complex Inland Marine Cargo claims, ensuring effective resolution strategies are implemented.
• Provide strategic oversight and guidance throughout the life of each cargo claim, including those involving international transit, multimodal transport, or high-value goods.
• Engage and communicate with internal and external stakeholders—clients, carriers, freight forwarders, legal counsel, and vendors—to coordinate efficient claims management and recovery opportunities.
• Deliver outstanding customer service with a high level of empathy and professionalism, particularly in time-sensitive or logistically complex claim scenarios.
• Maintain full compliance with client-specific guidelines and corporate standards, applying sound judgment and ethical practices in every claim.
• Ensure accurate and timely documentation of claim activity, supporting transparency, subrogation, and efficient claims progression.

About You

Potential candidates should have the following:
• Claims Background: Extensive experience handling Inland Marine Cargo claims, including cargo loss, damage in transit, theft, and delay.
• Jurisdictional Experience: United States
• Active Adjusters' licenses: Required

As a key member of our Specialty Claims team, you will:

• Investigate, evaluate, and resolve complex Inland Marine Cargo claims using your specialized knowledge of shipping logistics, international trade, and transportation liability.
• Partner closely with clients to deliver proactive claims solutions, advise on best practices, and reduce exposure through thorough analysis and mitigation strategies.
• Lead with initiative, think strategically, and take ownership of challenging cargo claims while balancing technical rigor with empathy and client service.

REQUIRED QUALIFICATIONS:
• High School Diploma.
• Minimum of 7 years related claims experience, with at least 3 years focused on Inland Marine or Cargo claims.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Deep knowledge of transportation industry standards, applicable laws (e.g., Carmack Amendment, COGSA), and best practices in cargo claims.
• Computer experience with related claims and business software.

DESIRED:
• Bachelor’s Degree.
• Certifications related to cargo or marine claims (e.g., AIM, AMIM, or similar).

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