Job Description
Command Center Engineer - Level II Overnight Shift (Onsite in Plano, TX)
Compensation: Up to $125K DOE
Direct-Hire | Fully Onsite | Overnight Shift | Newly Created Role
Our client, a prominent company in the hospitality development sector, is seeking a Command Center Engineer - Level II to join their team onsite in Plano, TX . This is an overnight shift role designed for professionals with a broad technical background in systems and basic networking, ideally suited for candidates who consider themselves generalists with hands-on troubleshooting expertise across Windows or Linux environments .
What's In It for You:
- 100% Company-Paid Healthcare (Employee + Family)
- Company Paid Short-Term Disability & Life Insurance (Including Dependent Life)
- 401K with Generous Company Match
- 18 Days PTO Accrued Annually
- Significant Hotel Discounts Worldwide
- Opportunity to Work with a Nationwide Hospitality Infrastructure
What You'll Be Doing:
- Monitor and maintain the performance and stability of enterprise-level infrastructure including systems, servers, and network connectivity.
- Respond to & resolve system& network alerts & incidents in real-time-overnight coverage critical.
- Troubleshoot OS-level issues on Windows or Linux servers -including services down, system reboots, and general performance problems.
- Perform light Linux or Windows server patching , resolve disk space issues, and manage event/ticket workflows.
- Address and troubleshoot basic network connectivity issues (IP conflicts, latency, server-switch issues, DNS resolution).
- Utilize tools for event handling, status checks, and root-cause analysis.
- Ensure identity-level security administration , including access setup and basic permissions management.
- Collaborate with Level 1 and Senior Engineers to resolve incidents and escalate as needed.
- Contribute to and follow SOPs (Standard Operating Procedures), and participate in continuous learning.
Day in the Life (Estimated Breakdown):
- 75% Event handling & ticket remediation across infrastructure (e.g., disk space alerts, service failures).
- 15% SOP development, documentation, and training.
- 10% Administrative and coordination tasks.
- Support spans both corporate and property-level infrastructure across the enterprise.
What You'll Bring:
- 5 7 years of IT operations experience in a Command Center/NOC or similar environment.
- Hands-on knowledge with either Windows or Linux server administration (troubleshooting, patching, service support).
- Experience with basic networking (IP addressing, connectivity, pings, trace routes).
- Generalist mindset with broad tech exposure across systems and infrastructure monitoring.
- Basic understanding of identity management , patches, and system access control.
- Familiarity with system monitoring tools and enterprise ticketing systems.
- Comfortable working an overnight shift and available for occasional off-hours support during critical incidents.
- Must be at least 21 years of age and able to obtain/maintain certifications as required by law or policy.
Bonus Points For:
- Strong experience in Linux or Windows (ideally at least one candidate strong in Linux).
- Certifications such as CCNA , CompTIA Network+ , or Microsoft Certified: Azure Fundamentals .
- Exposure to monitoring platforms like ITRS/Geneos .
- Familiarity with Azure , storage systems (light exposure), and scripting for automation.
Apply Today! CP #8473
Job Tags
Temporary work, Worldwide,