📍 Location: Dallas, TX
💼 Full-time | In-Office/Remote Position
Join Our Team at Zoom Drain Dallas!
Are you a customer service professional looking for a career, not just a job? Do you enjoy helping people, solving problems, and making an impact? If so, Zoom Drain Dallas wants YOU to be part of our growing team!
As a Customer Service Representative (CSR) / Dispatcher , you’ll be the first point of contact for our customers—answering inquiries, scheduling service calls, and ensuring a smooth experience from start to finish.
🔹 Competitive Pay + Bonus Opportunities (for booked appointments & sales)
🔹 Career Growth & Advancement (we promote from within!)
🔹 Team-Oriented Culture (supportive, positive, and rewarding)
🔹 Company Gatherings & Recognition Programs (we celebrate wins!)
✅ Manage inbound calls & messages – Answer customer inquiries, schedule appointments, and respond to leads from platforms like Thumbtack, Yelp, and Angi.
✅ Coordinate dispatching – Assign jobs efficiently to technicians based on availability, location, and job urgency.
✅ Ensure top-notch customer experience – Address concerns with professionalism, provide solutions, and follow up to confirm satisfaction.
✅ Maintain accurate records – Log customer interactions and appointments in our CRM (experience with ServiceTitan is a plus but not required).
✅ Encourage customer reviews – Follow up after completed jobs to build our reputation.
✔ Customer-First Mindset – You love helping people and solving problems.
✔ Strong Communication Skills – You’re clear, professional, and friendly over the phone and in writing.
✔ Problem-Solving Abilities – You can think on your feet and provide solutions quickly.
✔ Organizational Skills – You can juggle multiple tasks without missing a beat.
✔ Tech-Savviness – Experience with CRM systems ( like ServiceTitan ) and social media marketing is a plus!
✔ Industry Experience – Prior experience in home services ( plumbing, HVAC, electrical, etc. ) is preferred.
📌 High school diploma or equivalent
📌 1-2 years of experience in customer service, dispatching, or client support
📌 Ability to handle customer concerns with professionalism and positivity
At Zoom Drain Dallas , we don’t just hire employees—we invest in careers. If you’re ready to grow with a company that values your skills and dedication, apply today!
...Directional Drill Operator Location: Southeastern and Mid-Atlantic Company Overview We are a leading utility construction company specializing in transmission, distribution, substation, and renewable energy projects. Our team is dedicated to delivering...
...commercial properties. We are seeking a motivated and results-driven Remote Cold Caller to join our team. If you are a confident... ...the ability to build rapport quickly. Comfortable with Remote Work and using Digital Tools and CRM Systems. Must Possess all of...
...A Middle-Market Private Equity firm in the Miami region is looking to add on an Experienced Associate to their team. This individual would have spent 2 years in Investment Banking and have 6-24 months of Buyside experienced. The firm focuses on investing into the Businss...
...lead capacity with systems integrators and Tier 1/ 2 consulting firms, and preferred experience in providing services for US State Government and Federal contracts delivery. Preferred familiarity with Government agencies, terms and conditions, and websites like Sam.Gov...
...Job Summary: About the Role & Team As the Production Manager of the Scenic Arts Department at the Disney Event Group (DEG), you will be responsible for driving the production process and financial success of assigned projects from inception to completion. The...