Job Description
Customer Success Manager
We are a healthcare organization committed to providing superior patient engagement solutions. We value team members who are independent yet collaborative, and who enjoy continuous learning and growth. We're looking for candidates who share these qualities and are passionate about making a positive impact on patient outcomes and their families.
We're currently seeking an experienced and dynamic Customer Success Manager (CSM) to join our team. As a CSM, you will be the primary point of contact for our healthcare organization clients, ensuring they realize the full value of our innovative solutions. The ideal candidate will have a proven background in sales or customer success, a solid understanding of the healthcare industry, and a genuine passion for improving patient care.
Key Responsibilities
Client Relationship Management
Build and nurture strong, lasting relationships with assigned clients.
Act as a trusted advisor, understanding client goals and aligning them with our offerings.
Customer Success Strategy
Onboard new clients, ensuring a smooth transition from sales to implementation.
Develop and implement personalized success plans to achieve client objectives.
Monitor customer health metrics and proactively address potential issues to ensure high levels of satisfaction and retention.
Product and Service Optimization
Gather client feedback to identify opportunities for product and service enhancements.
Collaborate with internal teams (Technical, Implementation, Service Delivery) to deliver exceptional results.
Upselling and Cross-Selling
Identify opportunities to upsell and cross-sell solutions, maximizing client value.
Partner with the sales team to drive growth within assigned accounts.
Data-Driven Insights
Analyze client performance metrics and demonstrate the ROI and impact of our solutions.
Provide regular updates and reports to clients, showcasing program progress and success.
Qualifications
Bachelor's degree in Business, Healthcare Administration, or a related field.
2-3 years of experience in customer success, account management, or sales, preferably within healthcare organizations or healthcare technology solutions.
Proven ability to manage multiple client accounts and prioritize tasks effectively.
Analytical mindset with experience using data to inform decisions and communicate value to stakeholders.
Excellent communication and interpersonal skills, with a talent for building rapport and trust.
Demonstrated ability to identify and act on upsell and cross-sell opportunities.
Familiarity with patient engagement, care navigation, or healthcare SaaS solutions is highly desirable.
Why Join Us?
Be part of a mission-driven organization focused on improving patient outcomes and reducing healthcare costs.
Collaborate with a supportive, passionate team making a real difference in healthcare.
Enjoy opportunities for professional growth and development within a rapidly growing organization.
Location
This position can be remote or based onsite in Birmingham, Alabama.
Employment Type: Full-Time
Salary: $ 50,000.00 137,000.00 Per Year
Job Tags
Full time,