Customer Support Representative (English) Job at RateHawk, Remote

cGV3OXhjYWhSbnVucjkzMEtYTWUrRzh0ZXc9PQ==
  • RateHawk
  • Remote

Job Description

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Representative (English language) to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Job Responsibilities:

  • Being front line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;

  • Assisting clients and partners with existing reservations and questions before booking;

  • Distributing requests among departments and teams;

  • Logging activity in CRM.

Requirements

What You’ll Do:

  • Advise clients: You will serve as thefront line voice and ears of our company, providing customer support via calls and emails for our international clients and partners;
  • Communicate: Assist clients and partners with existing reservations and answer questions prior to booking;
  • Work with systems: Distribute requests among departments and teams and log activity in CRM.

What We’re Looking For:

  • English Proficiency: Upper Intermediate level (both spoken and written).

  • Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.

  • Quick Learner: Ability to learn quickly and stay results-focused.

  • Tech Requirements: A functioning computer and microphone.

Benefits

What We Offer:

  • Remote Work: Work from the comfort of your home.
  • Great Team: Join a young and active team of super specialists.
  • Convenient Schedule: 5/2 (Monday-Friday) from 9 a.m. to 18 p.m. (GMT+2) or 2/2 from 9 a.m. to 21 p.m. (GMT+2).
  • Competitive Salary: Earn a base salary of 700 EUR + up to 100 EUR in bonus KPI.
  • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
  • Perks: Enjoy corporate discounts on hotels and other services.

The Process:

  • Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
  • Meeting with HR: A friendly chat with our HR team.
  • One minute Internet Speed Test: Just to make sure you’re all set for remote work.
  • Interview results and offer!

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

Job Tags

Remote job, Monday to Friday,

Similar Jobs

City of Gulfport

Firefighter Recruit Job at City of Gulfport

 ...City of Gulfport, Mississippi Firefighter Recruit Department: 290 Fire FLSA Status: Fire Salary Range: $39,590.20 - $49,657.32 Per Mississippi State Statute 21-31-63: Any applicant for a position of any kind under civil service must be a citizen of... 

Safety Management Systems

Oil and Gas Recruiter Job at Safety Management Systems

 ...proactively promote job opportunities and build a robust talent pipeline. Coordinating and actively participating in job fairs and campus...  ...: Minimum of 3 years' experience in medical and/or oil and gas recruiting preferred Bachelor's degree preferred Travel... 

Matrix Marketers

Python (Django) Developer Job at Matrix Marketers

# Design, develop, test, and deploy web applications using Python and Django framework . # Build and maintain RESTful APIs for integration with front-end or mobile apps. # Write reusable, testable, and efficient code following best coding practices. # Integrate... 

Cherokee Nation Businesses

Mixologist Job at Cherokee Nation Businesses

Mixologist Location Grove, OK : Cherokee Nation Grove is seeking a Bartender to play a crucial role in providing a positive and enjoyable bar experience for guests. This position involves preparing and serving a variety of beverages, ensuring guest satisfaction, and maintaining... 

Princess Cruises

Stage Crew Job at Princess Cruises

 ...for growth, and ports of call that will leave you breathless.Key Responsibilities Working in some of the newest, highest-spec'd theatre and entertainment venues at sea, our stage crew are multi-disciplined individuals who form the backbone of the Production Department...