This is a remote position.
What to Expect
On a daily basis, for the Healthcare Evaluation Provider's Program, Agents will focus on engaging with health plan members through outbound calls, playing a key role in scheduling In-Home Health Evaluations, and answering member questions, ensuring high-quality service and care. Be the “heart of the Healthcare Evaluation Provider's Program” when it comes to member interactions and satisfaction.
Responsibilities include the following:
• Outbound Calls: You will make outbound calls to health plan members to schedule In-Home Health Evaluations.
• Scheduling: You will arrange and coordinate the scheduling of the evaluations.
• Member Communication: You will answer member questions and provide support.
Capabilities of Top-Performing Agents
• Outstanding problem-solving skills
• Displays patience, empathy, an ability to manage stress, and the ability to work under pressure
• Skilled and efficient in writing and verbal communication• Provides knowledgeable, friendly, and eloquent customer service
Please click this link for the Basic PC Requirements Computer Specifications
Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.