Help Desk Analyst Tier 1
Work Location: Support Center 5200 Buffington Rd, Atlanta, GA 30349
Duration: 6+ Months
Prior Chick-fil-A Restaurant experience must
Monday-Saturday Work Week with an Off day between (Tuesday, Wednesday, or Thursday)
Different Shifts Available- Must be Flexible to work either of the below shifts until the position is offer/accepted and Permanent shift is given
All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems being supported. . Typical duties include: Tier 1 Taking initial telephone or e-mail inquiries and troubleshooting and managing relatively simple hardware, software or network problems that can be resolved in five minutes or less. Recognizing and escalating more difficult problems to Tier 2 support. Logging call activity. Tier 2 duties include: Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 support and may require five to 15 minutes to settle. Using judgment and making the decision to generate a trouble or work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user s PC or workstation. 0-3 years of experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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