Job Description

Job Description and Duties

Under close supervision of the IT Supervisor II and guidance of the IT Specialist I, in a learner capacity, the Student Assistant (SA) provides support in reviewing, logging, and resolving IT-related queries for CalHFA staff. The incumbent will work in the Help Desk and Workstation Support section of IT by answering Help Desk user requests, providing responses in a timely and customer-friendly manner, and assisting in analyzing Help Desk incidents using appropriate tools, resources and reference materials. The SA must possess a basic knowledge of personal computer systems, good communication and interpersonal skills, and take initiative to complete assigned tasks. 

Desirable Qualifications:
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to learn and take initiative
• Good communication skills
• Ability to provide good customer service

You will find additional information about the job in the .

Working Conditions

Our office is in 500 Capitol Mall , a high-rise building conveniently located in downtown Sacramento with access to public transportation (light rail and bus) and freeways (I-5, 99, and Business 80). It is one block from Downtown Commons (DOCO), the Golden 1 Center, and many restaurants. Employees also have access to an ATM, Panera Bread, bike lockers, and a gym, all located in the building. Candidates who are new to state civil service will start at the minimum amount of the salary range.

Special Requirements

The Employment History section of the STD 678 Employment Application must be complete and include accurate dates, hours per week, total time worked, duties performed, and supervisor names and phone numbers. 

• Applicants who fail to submit a thoroughly completed STD 678 may be disqualified. 
• Resumes or other documents do not substitute the STD 678.
• Only the most qualified applicants will be invited to an interview. 

Use these links to review the State Application Checklist and Supplemental Application checklist to help you understand how to complete a strong state application and address some frequently asked questions. 

Students who are majoring in or enrolled in a curriculum relating to Information Technology or  equivalent curriculum are encouraged to apply. Therefore, you must provide a copy of your transcript (unofficial) for verification.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Minimum Qualifications

Proof of application for, or enrollment as a student in, an appropriate college or university program.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• School Transcripts
• Supplemental Application - A response to the question below is required in order to be eligible for this position.
  Failure to follow all instructions and provide a relevant response will disqualify applicants from consideration. Resumes, cover letters, or general statements of qualifications will not be accepted in place of the required response.
  Your Supplemental Application must :
  - Be in 12-point Times New Roman font, single spaced
  - Be no more than one (1) page in length
  - Include the question above your response
  Provide a detailed and relevant response to the question below:
  Please describe your experience with troubleshooting hardware or software issues on a computer.

Job Tags

Similar Jobs