Hotel Front Desk Associate Job at Broadwell Hospitality Group, Oswego, IL

cGVFOXlNQ2xSSG1scnRQMUwzY2IrVzBx
  • Broadwell Hospitality Group
  • Oswego, IL

Job Description

The Front Desk attendant is responsible to provide and promote a high level of guest service from reception at the front desk to guest checkout. The attendant must have a working knowledge of all hospitality services including Front Office, night audit, and reservations management. He/She will work to ensure a 100% level of guest satisfaction by acting as the main point-of-contact for all guest requirements and requests throughout the period of stay. Pay Rate: $15.20 per hour Education and Experience

  • High school diploma (advanced education/coursework desired)
  • One year experience with front desk or customer-facing role (e.g., cashier, sales)
Duties and Responsibilities
  • - Smile and continuously project a helpful attitude
  • - Provide the highest quality of service to the customer at all times
  • - Stay current on all emergency procedures and acts accordingly
  • - Greet and register guests and provide room assignments, accommodating special requests whenever possible. Assist in the pre-registration and blocking of reservations
  • - Have working knowledge of reservations procedures, sell reservations, and know cancellation procedures
  • - Handle guest check-ins and check-outs efficiently, in a friendly and professional manner
  • - Provide information to all guests in a courteous and informative manner. Maintains confidentiality of guests and associates information.
  • - Handle complaints courteously. When necessary, utilize supervisor or Manager for appropriate action.
  • - Handle lost and found by taking relevant messages and following Lost and Found procedures
  • - Communicate with incoming shift by logging pertinent information in the front office log
  • - Ensure that all cash, checks, and miscellaneous departments are in balance at the end of each shift
  • - Complete appropriate shift checklist daily
  • - Keep housekeeping informed of any special requests, late checkouts, and special need areas in the hotel
  • - Answers transfers, recalls, and all incoming calls in a timely and friendly manner
  • - Receive and transmit mail, phone calls, and messages for guests
  • - Answer inquires pertaining to hotel services, shopping, dining, entertainment, and travel directions
  • - Assist guests in obtaining information. Call airlines, rent-a-car, companies, etc.
  • - Post room charges, food and beverage charges, phone charges, and compute guest bills using. Collect payments and make changes for hotel guests following all handling procedures as required
  • - Ensure adequate key cards are available for assignment of guest rooms
  • - Promote repeat business by offering to take future reservations upon checkout
  • - Keep the front office area neat, clean, and free of safety hazards
  • - Maintain knowledge of the hotel, hotel staff, hotel services with hours of operations, room locations, types of rooms and room selling strategies, hotel rates and discounts, hotel credit and check cashing policies and procedures, and know how to handle each
  • - Be knowledgeable of brand reward programs and its benefits and any current promotions being offered
  • - Responsible for proper telephone etiquette
  • - Develop a thorough knowledge of the hotel's front office computer system. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy
  • - Be aware of new potential sales contacts through guest interaction and report the information to the Sales Department
  • - Wear proper uniform and name tag at all times in accordance with the standards of appearance
  • - Attend front office department meetings
  • - Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook
  • - Perform all other duties as assigned by management

Job Tags

Hourly pay, Full time, Shift work,

Similar Jobs

AIG

Senior python developer - delivery Job at AIG

 ...way we help customers to manage risk. Join us as the Senior Python Developer - Rater Delivery to take on key responsibilities within a world...  ...lines pricing preferred At least five years of relevant experience, particularly in development and maintenance of python based... 

Aveanna Healthcare

Aveanna Healthcare Private Duty Nurse LVN - Nights (Part Time / Full Time) Job at Aveanna Healthcare

Join a Company That Puts People First!Licensed Practical / Vocational Nurse - LPN/LVNNightsWe are one of the largest private duty nursing companies in the nation and growing! At Aveanna, we're proud to foster a workplace culture that celebrates diversity, encourages... 

Kelly Services

Executive Admin Assistant Job at Kelly Services

 ...we're all about helping you discover what's next in your career. And we just so happen to be seeking an Executive Administrative Assistant for NISSAN in Franklin, TN . If this sounds like the fit for you, read on and apply! Location: Franklin, TN Pay Rate: $27.... 

Language Link

Medical Vietnamese Interpreter-Independent Contractor (Quincy, MA) Onsite Job at Language Link

 ...Independent Contractor! Are you a Vietnamese speaker? Have you interpreted professionally or as a volunteer? Looking for a career that...  ...Ethics Facilitate interpretation in a variety of subjects: medical, social, and legal If this is you, submit a resume today!... 

US Ghost Adventures

Tour Guide Job at US Ghost Adventures

 ...Now Hiring: Ghost Tour Guides in Waco, Texas Are you brave enough to walk the eerie streets of Waco after dark? Do you have a passion for haunting history, unsolved mysteries, and spine-chilling ghost stories? If so, this is your calling! From the echoes of the Texas...