Job Description

About the Job

JOB SUMMARY:

Lead the crew that sets the standard for installs in Spokane and CDA. We are hiring a high-impact HVAC Installation Manager to lead the residential and light commercial install division at Cline’s Heating and Air, a fast-growing family and veteran owned company serving Spokane and Coeur d’Alene. This role is strategic and hands-on. You will own the install lifecycle from sold job to final inspection, driving schedule, quality, safety, and margin. Partner with our Comfort Advisors on site surveys and estimating, build install plans, coordinate permits and materials, and keep every project on time, on budget, and to code. Coach and grow a winning crew of leads, apprentices, and subcontractors. Run tight quality assurance that kills callbacks and fuels five-star reviews. Track and improve KPIs like cycle time, gross margin and pass rate while leveraging Service Titan for job costing, inventory, and workflow. You will work directly with the owners, shape SOPs, strengthen vendor relationships, and elevate Cline’s reputation for craftsmanship and our repair-first, replace-last mindset. This is a unique opportunity to build an elite install team inside a respected, rapidly expanding company and make a measurable impact on growth and customer experience.

 

ABOUT US:

At Cline’s AC, we don’t just install HVAC systems—we set the standard for quality, expertise, and customer satisfaction. As Spokane’s most reliable HVAC company, we have been serving homeowners, businesses, and contractors since 1988 with a commitment to excellence that goes beyond just getting the job done. We believe in building lasting relationships, not just with our customers, but with our employees and industry partners. Our team is made up of high performers who take pride in their craft, support each other, and never settle for average. We invest in ongoing training, the best tools and technology, and a work culture that values accountability, growth, and teamwork. At Cline’s, we offer competitive wages, career advancement opportunities, and a company culture that feels like family. Whether it’s a company BBQ, team outings, or simply celebrating wins together, we believe in creating an environment where people love to work. If you’re looking for a company that values excellence, integrity, and the pursuit of being the best, Cline’s AC is the place for you.

CORE RESPONSIBILITIES:

Installation Strategy & Oversight:

• Manage all residential and commercial HVAC installs from pre-site to final inspection.
• Ensure quality, efficiency, and full compliance with industry standards and local codes.
• Team Leadership & Development.
• Recruit, train, and mentor installers and leads.
• Build a culture of accountability, performance, and continuous improvement.

Sales, Estimating & Proposals:

• Partner with sales to scope jobs and produce accurate estimates and proposals.
• Support closing with homeowners and contractors through clear plans and timelines.
• Permits, Codes & Inspections.
• Obtain required permits and coordinate with inspectors.
• Verify installations meet code, manufacturer specs, and warranty requirement.

Rebates, Incentives & Registrations:

• Stay current on energy rebates and tax incentives to maximize customer savings.
• Register equipment warranties and complete all required documentation.

Customer Experience & Follow-Up:

• Conduct post-install follow-ups to confirm satisfaction and address concerns.
• Protect the brand by driving five-star outcomes and referrals.

Operations, Scheduling & Materials:

• Oversee scheduling, material procurement, and workflow coordination.
• Remove roadblocks to keep projects on time and on budget.

Financial Performance & Job Costing:

• Track budgets, job costs, and profitability by project.
• Identify opportunities to increase revenue and reduce waste.

Customer, Builder & Vendor Relations:

• Build strong relationships with homeowners, builders, and suppliers.
• Ensure seamless communication and execution across all parties.

QUALIFICATIONS:

• Proven leader with 5+ years of HVAC management experience (residential & commercial).
• Strong sales, estimating, and project management skills.
• Ability to motivate and develop teams while holding them to high standards.
• A business-minded professional who understands financials, budgets, and profitability.
• Exceptional communication and relationship-building skills.
• Highly organized with strong problem-solving abilities.

BENEFITS & CULTURE:

• $75,000 - $90,000.00 DOE plus commissions and bonus incentives.
• Company cell phone and laptop.
• Continued education.
• Medical.
• Dental, Vision, Accident Insurance are also available.
• 401K Plan.
• Opportunity for advancement.
• Mentoring and goal planning.
• Paid holidays after one year of employment.
• Paid vacation time.
• Our family of employees participate in hunting trips, camping trips, BBQ’s and other fun activities throughout the year.

WHY JOIN US?

• Shape the Future of a Growing Brand: Work directly with thought leaders in the HVAC industry as we expand aggressively in Spokane and Coeur d’Alene. You’ll play a pivotal role in building not only our company brand but also the personal brands of our owners - with the freedom to create content that makes an impact.
• Showcase an Amazing Team: Be the voice that highlights our talented technicians, strong culture, and community-driven mission. Your work will shine a spotlight on the people who make Cline’s a trusted name in HVAC.
• Stability with Massive Growth Potential: Since 1988, Cline’s Heating and Air has been a leader in the commercial HVAC space. We’re combining our strong foundation with ambitious expansion, giving you the rare balance of job security and career acceleration.
• Community & Industry Impact: Join a company that’s preserving local ownership in HVAC while creating meaningful jobs and opportunities. Your work will directly contribute to maintaining integrity in an industry facing heavy corporate consolidation.
• Continuous Development: We invest in our people. You’ll have access to training, mentorship, and growth opportunities to sharpen your skills and grow with the company.
• Family-Owned, People-First Values: As a veteran- and family-owned business, we treat our team like family. You’ll be supported, valued, and given the chance to make your mark in a business that puts people first.

OUR MISSION:

Setting the standard in the HVAC industry by delivering unparalleled quality, technology, and customer service excellence.

OUR VISION:

To be the undisputed household name for HVAC excellence in Spokane and Coeur d’Alene.

 
OUR CORE VALUES:

• Inspirational : Everything that we do is bigger than us. We don't show up to work every day JUST for ourselves, we show up to make our team more impactful, create the best solutions for our customers, and chase our potential.
•   Disciplined: We do the things we say we are going to do. Without exception. Discipline starts at the individual level, so we train every day in order to continue learning and growing.
•   Accountable: We hold ourselves and our teams accountable to their goals because we know that true growth doesn't happen by accident. Extreme accountability yields extraordinary results.
•   Transparent: We have big goals, and we are moving quickly. Our team has transparency into the priorities of our clients, teams, and organizations to prioritize the work that gets closer to our goals.
•   Aligned: We only hire growth-oriented individuals because we know that our business can't grow if our people aren't growing. Then we align our business goals with every team member's personal, professional, and financial goals - when our team wins, the company wins.
•   Result-Oriented: We get things done.

About Cline's Heating and Air Conditioning

Cline’s Heating and Air is a veteran-owned HVAC leader serving Spokane and North Idaho since 1988. Founded by the Cline family on a bedrock of integrity and a promise to “fix what others only replace” we’ve built deep community roots and a reputation for top-tier workmanship—you’ve likely seen our technicians at parts and supply houses. In May 2024, the Boston family acquired Cline’s, tripling our size within the first year while keeping our vision, mission, and core values intact. Today, we invest in our people with competitive wages, ongoing certification training, and clear career paths so every team member can excel. As we press forward to become the undisputed authority in local HVAC services, we’re looking for skilled, dependable professionals who share our commitment to excellence and community. Join us and help shape the next chapter of Cline’s Heating and Air.

Cline’s Heating and Air is a veteran-owned HVAC leader serving Spokane and North Idaho since 1988. Founded by the Cline family on a bedrock of integrity and a promise to “fix what others only replace” we’ve built deep community roots and a reputation for top-tier workmanship—you’ve likely seen our technicians at parts and supply houses. In May 2024, the Boston family acquired Cline’s, tripling our size within the first year while keeping our vision, mission, and core values intact. Today, we invest in our people with competitive wages, ongoing certification training, and clear career paths so every team member can excel. As we press forward to become the undisputed authority in local HVAC services, we’re looking for skilled, dependable professionals who share our commitment to excellence and community. Join us and help shape the next chapter of Cline’s Heating and Air.

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