Job Description

IT Help Desk Analyst (Hybrid, Orlando, FL)

We are looking for a Help Desk Analyst for a large, global B2B high-tech company. This role will be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience.

This is a 12-month contract (Extension possible). 40 hours per week role. This position requires a hybrid schedule to sit onsite up to 2-3 days a week.

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

Responsibilities:

• Log cases on the IT Service Desk and maintaining details of software / hardware problems detected.
• Provide initial triage technical support by answering customer inquiries, solving problems and providing product information via case, phone or e-mail in a timely efficient manner.
• Escalating to internal or external support resources and Subject Matter Experts when necessary.
• Supporting users in the use of the ServiceNow platform by providing necessary advice and/or training.
• Perform initial triage of customer cases with documented solutions and/or workarounds.
• Manage 5-7 cases daily.

Requirements:

• Technical background and ability to learn and absorb technology quickly.
• Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
• The ability to communicate effectively with people at all levels.
• The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
• The ability to work as part of a team and on their own initiative.

Please submit your resume to our network at (apply to the IT Help Desk Analyst (Hybrid, Orlando, FL) role).

Please feel free to forward this job post to others you think may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic

Compensation: $15/hr - $21.20/hr

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