Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. Assists end-users/customers in resolving their IT issues accurately and promptly. Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests. Interacts with the end-user to resolve the user's technical issues. Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. Troubleshoot network connectivity issues, working with remote employees on a corporate network. Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own. Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem. Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs. Support department-wide operations by supporting the creation, editing, and maintenance of IT documents.
...This position assists clinical research activities and performs research data compilation and management support functions for Neurosciences/Providence Brain Institute department. Providence caregivers are not simply valued theyre invaluable. Join our team at Providence...
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...Job Title: Temporary Data Entry Specialist Location: Altamonte Springs FL Duration: 2week assignment Start Date: ASAP Pay Rate: Up to $22/hour Job Overview: We are seeking two detailoriented Temporary Data Entry Specialists to assist...
...management skills You have strong project management skills, will have hands on projects to personally complete Benefits Include:Relocation and Expat package Attractive compensation, bonusesFlexible working time models Mobile working within Germany, 3 days week...