Live Chat Operator Job at Konviere Corporation, Parmele, NC

b09vL3g4MmdRM3FqcU52MUpYRWQ5bTBxZmc9PQ==
  • Konviere Corporation
  • Parmele, NC

Job Description

A Chat Operator will play a crucial role in providing exceptional customer support and assistance through chat-based interactions. Your excellent communication skills, problem-solving abilities, and commitment to delivering outstanding service will be key in ensuring a positive experience for our customers.

Live Chat Operator Duties and Responsibilities

Engage with customers via chat to provide information, answer inquiries, and resolve issues promptly and professionally.
Develop a deep understanding of the company's products or services to provide accurate and comprehensive assistance to customers.
Efficiently manage multiple chat conversations simultaneously, ensuring that each customer receives timely responses.
Utilize chat support software and related tools to facilitate effective customer interactions and maintain detailed records of customer interactions.
Educate customers about product features, benefits, and any available promotions or upgrades.
Identify opportunities to promote additional products or services that align with the customer's needs and preferences.
Provide feedback on common customer issues or suggestions for process improvement and report technical issues as needed.

Live Chat Operator Requirements and Qualifications

High school diploma or equivalent; additional education or training in customer service is a plus.
Exceptional written communication skills with a strong command of grammar and spelling.
Proficiency in typing with a high degree of accuracy.
Strong problem-solving skills and the ability to think quickly and rationally.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with chat support software and basic computer skills.
Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
Sales or up-selling experience is a plus but not required.
Employment Type: Full-Time
Salary: $ 22.00 Per Hour

Job Tags

Hourly pay, Holiday work, Full time, Flexible hours, Afternoon shift,

Similar Jobs

Stralynn Consulting Services, Inc.

Presales Head - US Government Sector Job at Stralynn Consulting Services, Inc.

 ...lead capacity with systems integrators and Tier 1/ 2 consulting firms, and preferred experience in providing services for US State Government and Federal contracts delivery. Preferred familiarity with Government agencies, terms and conditions, and websites like Sam.Gov... 

Providence Health & Services

Care Manager MSW *Per Diem/Day* Job at Providence Health & Services

 ...Care Management is a collaborative practice model including the patients, nurses, social workers, physicians, other practitioners, caregivers...  ...groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School. Providence is... 

RK Mechanical, Inc.

Stainless Steel Pipe Welder Job at RK Mechanical, Inc.

DescriptionAs a second-generation, family-owned enterprise, RK Industries, LLC (RK) offers a diverse range of construction, manufacturing, advanced fabrication and building services. Led by Rick and Jon Kinning, RK represents seven distinct lines of business that work...

Grapevine Media & Marketing

Data Entry Clerk - Work remote worldwide, no experience needed. Job at Grapevine Media & Marketing

Grapevine Media & Marketing Grapevine Media and Marketing is excited to offer a position for a Data Entry Clerk! This remote opportunity allows candidates from all over the globe to apply, and no prior experience is necessary. We are searching for detail-oriented, motivated...

Town of Brookline

Crime Analyst Job at Town of Brookline

Brookline Police Department seeks a Crime Analyst to be responsible for gathering and analyzing data, evaluating patterns and trends, and compiling and disseminating analytical reports, crime bulletins and hotspot/incident maps for the purpose of providing information that...