Live Chat Representatives Job at Cardiology Associates of Altoona, L.L.P., Remote

bys0OHhjeWpSSGlqb056eUxIY1o5R2dzZWc9PQ==
  • Cardiology Associates of Altoona, L.L.P.
  • Remote

Job Description

Cardiology Associates of Altoona, L.L.P is seeking a customer-focused, friendly, and professional Live Chat Representative to join our team. The Live Chat Representative will be the first point of contact for patients and visitors seeking assistance through our online chat platform. This role is essential in delivering excellent service by answering questions, providing information, and guiding patients through appointment scheduling, billing inquiries, and general cardiology-related queries in a timely and accurate manner.

Key Responsibilities:

  • Provide real-time support to patients, visitors, and prospective patients via live chat, answering inquiries related to appointments, services, and general cardiology information.
  • Assist with scheduling patient appointments, ensuring accurate details are captured, and offering appropriate options based on availability.
  • Offer guidance on insurance information, billing procedures, and payment options when needed.
  • Respond to patient concerns with empathy and professionalism, ensuring a positive experience throughout the interaction.
  • Escalate complex issues or unresolved queries to the appropriate department or team member for follow-up.
  • Maintain a high level of product and service knowledge to provide accurate and up-to-date information.
  • Track and log all live chat interactions in the company's customer relationship management (CRM) system for follow-up and future reference.
  • Ensure all patient interactions are in compliance with HIPAA regulations and confidentiality requirements.
  • Contribute to the improvement of customer service processes by providing feedback and suggesting enhancements based on live chat interactions.
  • Collaborate with team members and other departments to ensure a seamless experience for patients and ensure issues are resolved promptly.

Qualifications:

  • High school diploma or equivalent; some college coursework is preferred.
  • Previous experience in customer service, particularly in healthcare or related fields, is a plus.
  • Excellent written communication skills, with the ability to convey clear, concise, and professional messages in real-time.
  • Ability to multitask and manage multiple conversations simultaneously while maintaining attention to detail.
  • Strong problem-solving skills and the ability to think on your feet to address patient needs.
  • Familiarity with customer service software or chat systems is preferred, but not required.
  • Ability to maintain a calm, helpful demeanor in high-pressure situations.
  • Strong organizational skills and the ability to manage and prioritize tasks effectively.
  • A basic understanding of healthcare terminology or willingness to learn.
  • Knowledge of HIPAA and patient confidentiality standards.

Physical Requirements:

  • Ability to sit at a computer workstation for extended periods.
  • Ability to type proficiently and interact via chat software.

Why Join Us:

At Cardiology Associates of Altoona, L.L.P , we take pride in providing compassionate care to our patients. By joining our team, you'll be a part of a dynamic group that is dedicated to improving cardiovascular health and creating a positive patient experience. We offer a supportive work environment, competitive compensation, and opportunities for professional growth.

Job Tags

Remote job, Full time,

Similar Jobs

Technical Equipment Sales

Sales Engineer Job at Technical Equipment Sales

 ...technology in Ohio, Indiana, Kentucky. With recent expansion into Western Pennsylvania and West Virginia, we are looking to add a Sales Engineer to the team! We provide engineering and support services for manufacturers of precision machined parts in all industry... 

Marriott

Payroll Administrator Job at Marriott

 ...United States, 94105 VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Check...  .... Record, store, and/or analyze computerized financial and payroll information. Prepare, maintain, audit, and distribute statistical... 

3A Soft Inc

Database architect data warehouse sql data error / recovery Job at 3A Soft Inc

 ...the Shelf (COTS) products, and ITS teams to determine and design data warehouse, application and system requirements. #84 months...  ...problems. #48 months experience implementing systematic Data Error/Recovery and Cleanup procedures #24 months experience integrating... 

Appen

Video Data Collection for Teens & Baby Boomers Job at Appen

We're working with a leading technology provider to help improve movement detection on smartphone devices and your actions could pave the...  ...to earn extra income working from the comfort of your own home. This is a great opportunity for you and your friends!\\ Work... 

CLASSGAP

Online Early Maths Tutor - Part-time Job at CLASSGAP

 ...Tasks Are you passionate about mathematics and have a talent for teaching We are seeking a parttime Maths Tutor to join our team! This role offers the flexibility to conduct lessons either remotely from your home or in person. As a Maths Tutor you will help students...