Manager, Ride Operations Job at Knott's Berry Farm, Buena Park, CA

bys4NXhzV2xSbm1ycU52MUwzRWY4bXNyZlE9PQ==
  • Knott's Berry Farm
  • Buena Park, CA

Job Description

Overview: The Ride Operations and Guest Control Manager is responsible for ensuring the safe, efficient, and guest-oriented operation of all rides and guest control areas. The Manager oversees training, organization, and guidance of teams to maintain high standards in safety, guest service, and operational consistency. The Manager is responsible for fostering a positive work environment and upholding standard operating procedures ensuring the department aligns with park and corporate standard operating guidelines. Salary Details: $78,000 - $104,000/yr. based on experience Responsibilities:

  • Safety oversight: Ensure all Rides operate in full compliance with safety standards, conduct regular safety inspections, and lead incident response procedures.
  • Guest and Associate Experience: Oversee Guest and Associate interactions, ensuring positive experiences at all touchpoints to enhance satisfaction and engagement.
  • Leadership and Development: Lead, mentor, and manage Area Managers, Supervisors, Team Leaders and Associates. Provide training and guidance to uphold high standards in safety, efficiency, and guest service. Conduct regular coaching to support performance and career development.
  • Scheduling and Resource Management: Coordinate staff scheduling, deployment, and coverage across rides and guest control areas to maximize operational efficiency and ensure seamless service.
  • Corporate Committee Involvement: Represent the department on corporate committees.
  • Incident Management: Establish and lead emergency protocols, train Associates on emergency procedures, and coordinate response efforts to ensure Guest and Associate safety. Ensure all incidents are thoroughly documented, reported, and reviewed, collaborating with relevant personnel to assess risks implement preventative measures.
  • Policy and Procedures Development: Contribute to the creation and refinement of policies and procedures, ensuring alignment with both Park and Corporate standards.
  • Cross-Department Collaboration: Partner with departments such as Maintenance, Safety, Food and Beverage, and Marketing to coordinate initiatives, events, and projects, ensuring smooth integration and execution.
  • Learn all aspects of the rides including opening/closing procedures, ride operator job duties, ride admission policy, and other applicable policies and procedures.
Qualifications:
  • High School Diploma required.
  • Bachelor's Degree, emphasis in business or hospitality management preferred.
  • At least 6-8 years of prior, relevant work experience.
  • At least 5+ years of leadership/management experience.
  • iROC and Trainer certification (will provide training).
  • Ability to work days, nights, weekends, holiday periods and sometimes third shift to meet business needs.
  • Knowledge of Microsoft and Adobe office programs.
  • High level of initiative, sound judgement, and commitment to work with people from all backgrounds and cultures required.

Job Tags

Holiday work, Work experience placement, Shift work, Night shift, Weekend work,

Similar Jobs

Korzen Health

Endocrinologist Physician- 100% Outpatient Only Job at Korzen Health

Korzen Health has an amazing new opening with an Endocrinology Clinic due to a retirement. We have a very well established practice with a solid patient base. Some of the highlights include: - All Outpatient Work- Average 15-20 patients per day. No Weekends...

Navigate New Horizons

Research Associate-Booking Travel-Work From Home Job at Navigate New Horizons

 ...This position is perfect for someone who enjoys working with people, solving problems, and managing travel...  ...advantage What We Offer Remote Work Work from home or anywhere with a reliable internet connection Flexible Schedule Choose hours that fit your lifestyle... 

USA DeBusk, LLC

Commercial Truck Driver - Class A CDL/Vacuum Truck Operator Job at USA DeBusk, LLC

 ...Commercial Truck Driver Class A CDL _Pneumatic/Vacuum Truck Operator READ THE REQUIREMENTS BEFORE YOU APPLY Summary: The Commercial Driver Vacuum / Pneumatic Operator has dual responsibility, that of Class A driver and a Vacuum / Pneumatic Operator.... 

ID Projetos Educacionais

Applications Developer Apprentice Job at ID Projetos Educacionais

 ...Job Summary : The competency-based apprenticeship will measure the apprentices successful...  ...expected to research possible approaches and develop prototypes for the team to review....  ...existing system Analyze user needs and software requirements to determine feasibility... 

Meison

Fashion Technical Designer Job at Meison

 ...luxury womens apparel brands including Jones New York, Misook, Ming Wang, and Kasper. We focus on elevated, timeless workwear and fashions that are easy to mix-and-match and designed to help build an effortless and reusable wardrobe. Our brands are found online,...