Job Description

Position: Network Business Analyst 5

Location: Lansing MI (Hybrid)

Duration: 1 year with extension possible

Job Description:

• Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
• Receive process present data and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services such as WAN WLAN MLAN Security Contact/Call Centers Telephony and Video. Manage multiple projects based on Agency assignments.
• Ability to obtain and report business and technical requirements
• Facilitate review sessions to discuss projects
• Excellent customer and communication service skills
• Work with multiple network platforms such as WAN MLAN WLAN Security Voice and Videoconferencing
• Disseminate information effectively to all technical teams customers and technical managers
• Understand a large (enterprise) and complex network environment

Required Skill Experience and Education:

• Bachelors Degree Required
• Organization and Prioritization skills are Mandatory
• Communication and Interpersonal skills are Mandatory
• Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required
• Minimum 5 years dealing with customers is Required
• Minimum 13 years experience with Clarity is Preferred
• Minimum 35 years experience with Microsoft Project and Excel is Required
• Minimum 23 years experience with DevOps is Preferred
• Minimum 35 years experience with Remedy/Helix is Required
• Minimum 35 years working within a Telecommunications environment is Required
• Minimum 35 years experience in a large Enterprise setting is Required
• Minimum 35 years work experience with multiple network platforms is Required
• Minimum 35 years working with multiple network lines of service is Required

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