Job Description

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Network & Voice Support Specialist is an Analyst responsible for maintaining the voice and data network stability for the community banking network, subsidiaries, and affiliate lines of business (LOBs). Implements and supports the voice and networking communications equipment and associated circuits. Configures, enhances, and maintains the enterprise network infrastructure using diagnostic tools, automation, and recovery systems via standard or proprietary scripting and utilities. Performs analysis and determines resolution of escalated problems within the department. Documents departmental methods and procedures to ensure consistent implementations and standards across the enterprise; manages work efforts to include planning, budgeting, scheduling, and contractor management; and estimating costs for facilities projects where communication data and telephony infrastructure is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Follows established methodologies or procedures to determine end-user problems and provide a solution.

• May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem.

• Serves as escalated support on complex issues that less experienced colleagues cannot resolve.

• Escalates highly complex, non-routine issues to more experienced teammates.

• Works within standard guidelines.

• Makes decisions within guidelines.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma and 5 years of end-user support experience or equivalent combination of education and work experience.

• Understanding of software and hardware deployed within a business.

• Effective verbal and written communication skills for the purpose of information to end-users.

Preferred Qualifications:

• Bachelor's degree and 2 years of experience

• Banking or financial services experience

• Certifications desired: CCNA, BICSI, A+, Security +, Net+ or equivalent experience

• 2 years of hands-on technical experience, with knowledge on LAN/WAN operations and network protocols

• 2+ years working experience of Cisco VoIP, Cisco Telephony, and Cisco Infrastructure equipment

• Excellent communication skills and the ability to work with vendors and other team members/departments throughout the organization

• Strong client service skills

• Analytical thinker with strong attention to detail

• Ability to configure, move and install technical equipment

• Ability to work flexible hours and in other regional locations as needed, including standby, project, and after hours-support - including the ability to travel overnight for multiple days as required

• Ability to develop and deliver technical training curriculum specific to the physical layer, voice, and network infrastructure

• Must possess independent decision-making skills based on project requirements with the ability to work independently without supervision

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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Job Tags

Holiday work, Full time, Part time, For contractors, Work experience placement, Flexible hours, Shift work, Night shift, Day shift,

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