Night Auditor Job at Avid/Candlewood Coralville, Coralville, IA

cGUwK3hNR21RM1NucTl6eUxIUWQ4Mmt0ZVE9PQ==
  • Avid/Candlewood Coralville
  • Coralville, IA

Job Description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day to day

  • Be the warm welcome that kicks off a memorable guest experience
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day’s schedule
  • Jump into other ad-hoc duties when your colleagues need your help
What we need from you
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
  • Flexibility - night, weekend and holiday shifts are all part of the job
  • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
  • Experience - ideally you’ll have spent at least one year in a front desk or guest service position
  • Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Job Tags

Part time, Local area, Weekend work,

Similar Jobs

TEKsystems

Customer Service Representative Job at TEKsystems

*Description* EZ Pass - Customer Service Representative Job Description Payrate: 19/Hr Shifts: Monday-Friday, all day shifts - hours will be communicated by OPM Holiday Pay PTO (Paid Time Off) Accrual Opportunity to apply to work from home at 90 days on...

UPS

Customs Brokerage Rep. II M-F 3pm-11:30pm Job at UPS

 ...help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion...  ...:** Preparation of customs entries and forwarding freight to designated locations. This may involve interface with international... 

JETT Medical Staffing

Physician - Anesthesiology - Locum Job at JETT Medical Staffing

 ...We are seeking an Anesthesiology Physician for a locum coverage in New York ~ Dec 2025 - On going ~8s/10s/12s + night call 7p-7a ~ EMR: Epic ~ NY license required We provide excellent weekly compensation, cover all travel expenses, provide A+ rated... 

18 Wheels USA

Class A Truck Driver Entry CDL Position Job at 18 Wheels USA

18 Wheels USA is hiring Class A CDL Truck Drivers for our dedicated and regional routes. Earn 55-65 CPM based on your experience and be home every 12 days for 2 days off . You will be hauling dedicated freight for consistent miles. No experience is needed as long as... 

Jet Aviation

Customer Service Agent Job at Jet Aviation

 ...Level Requisition Id: 4834 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government...