Job Description

CorVel is seeking Patient Care Coordinators for our IME Scheduling/Medical Records I departments. The Patient Care Coordinator is responsible for servicing and directing inquiries from clients, physicians, nurses or any representative acting on behalf of a client, coordinating/confirming appointments with clients, physicians and examinees, performing data entry, as well as processing of medical and insurance documentation and records. All duties are handled with a high degree of quality customer service and in compliance with all regulatory, company and quality standards.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Direct and respond to inbound calls and inquiries from clients and/or anyone acting on behalf of the client regarding questions, service status or concerns, medical billing, or other requests for information.
• Schedule and confirm appointment dates and times with physicians' offices, clients and examinees.
• Communicate with clients regarding appointment scheduling, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Perform reminders for appointments.
• Perform confirmation of attendance for appointments.
• Review and process medical documents, ensuring they are accurately mapped and categorized within the system to the appropriate insurance carrier and claim.
• Ensure that all required documents are captured and linked to the appropriate records and case.
• Provide excellent customer service by addressing issues promptly and professionally. Adhere to deadlines.
• Utilize appropriate systems and databases to accurately enter both alphabetic and numeric data from source documents into the system, such as medical billing.
• Ensure data entered matches the original source documents. Review for accuracy and correct any data entry errors or duplications.
• Perform regular quality checks of work products around scheduling/medical records, document handling and data capture, ensuring compliance with regulatory requirements and internal procedures.
• Identify discrepancies and resolve any issues to maintain accuracy.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are handled in a timely fashion.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issues.
• Notify management of any report issues or concerns.
• Protect examinee rights by maintaining confidentiality of personal and financial information at all times and in accordance with HIPAA regulations.

KNOWLEDGE & SKILLS:

• Strong knowledge of medical billing and coding procedures
• Must be able to perform accurate data entry with a speed of at least 800 keystrokes per minute and 8,000 keystrokes per minute for 10-key
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have a full understanding of HIPAA regulations and compliance.
• Must be a qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to managements' directions accurately.
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.

EDUCATION/EXPERIENCE:

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $18.36 - $29.63 per hour

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

About CorVel

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publically traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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Together, let’s do more.

We are a national provider of risk management solutions for the workers’ compensation, auto, health and disability management industries. We provide our clients with the information and insight they need to make smart decisions. We believe that together, we can deliver better results.

Innovation is our passion.

We invest in intelligent systems and the integrated ecosystem that keeps us all connected. Our commitment to innovation is why we are a nationwide leader in technology driven programs.

We strive for excellence.

With the right mix of savings and customer service, we effectively balance risk and reward. Our expertise and service delivery drive the results your program needs and the savings your bottom line wants.

Our purpose is care.

Every injured worker needs timely, compassionate care. We value your people and we advocate care for your employees. This purpose drives what we do together every day, which is to return injured employees to the workplace.

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