Job Description

To manage and ensure that the project schedules are adhered to as per the client specifications and deliveries are as per the time and quality standards.

(1.) To oversee quality assurance processes, ensuring adherence to coding standards , implementation of best practices and perform Value creation and KM activities.

(2.) To ensure process improvement and compliance| and participate in technical design discussion and to review technical documents.

(3.) To create project plans and keep track of schedule for on time delivery as per the defined quality standards.

(4.) To work closely with the development team, On-site Engineers to understand technical requirements and work with them to address and resolve technical issues.

(5.) Identify & flag potential risks and issues that may impact project timelines or quality, develop mitigation strategies / contingency plans to address risks and provide regular project updates to key stakeholders.

The Project Operations Consultant is responsible for all aspects of the functional workstream. They will be comfortable leading customer facing functional workshops, teams of functional consultants, interacting with technical workstreams and business analysts. They will have expert level knowledge on the out-of-the-box features and functionality and be a champion of delivering against requirements using code-free solutions. They will stay up to date on the latest functionality Dynamics, Azure, Data & AI, O365 and help mentor team members both in a project and practice context. They must possess excellent consultancy and strong communication skills, be capable of dealing with difficult stakeholders and have exposure to all aspects of the project lifecycle, from project inception and requirements gathering, to implementation and adherence to best practice, all the way through to testing, training and support, comfortable in any of these roles and the challenges they produce.


Roles and Responsibilities

• Lead functional workshops with customers, document requirements, and design appropriate solutions
• Work with the Education Team to deliver and create super users and end users training, as needed
• Help customers define and document processes when there are no processes in place
• Assist technical consultants with architecting D365 CRM or xRM system, related customizations, and reports to model the client's organizational processes

• Create and lead on functional and solution design and specification documents
• Create detailed project scope documents for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project
• Interact with project and program managers to manage, report and mitigate risks and issues
• Lead and deliver internal sessions on best practices and new functionality and features
• Advise customers on best practices for CRM processes and user interface components

• Work effectively with the sales team on delivering tender response documents, estimates and customer demonstrations

• 3+ years of Dynamics CRM Project Operations
• Exposure to/knowledge of Project Operations is a must
• Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process
• Ability to lead functional teams within multiple projects with both onshore and offshore resources
• Industry leading breadth knowledge of subject area and have demonstrated analysis and communication skills connecting technology and business problems
• Ability to act as a lead and able to demonstrate clear approach to methodology as well as functional capabilities
• Excellent communicator with ability to operate within cross functional team
• Expected to be flexible with time and capable of working in a process-oriented environment
• Extensive professional experience within an IT consultancy environment
• At least 3 end-to-end full life cycle implementations of Dynamics 365
• Experience with SharePoint integration with CRM
• Exposure to Azure DevOps or other similar enterprise planning and delivery tools
• Excellent client facing skills e.g. verbal, client demonstrations, deliver training at all levels of within an organization
• Advanced use of Microsoft Project, Excel, Word, Azure DevOps, SharePoint, and Visio
• Ability to work on Agile/Waterfall project delivery
• Excellent understanding of Microsoft PowerAutomate, PowerApps, CDM, and PowerBI
• CRM Certifications required

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