Job Description

Why CINQCARE is Different

CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to Black and Brown communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our Family Members’ race, culture, and environment is critical to delivering improved health outcomes. By empowering Family Members, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

About the Job

The Provider Network Support Coordinator will report to the National Provider Network Operations Lead and will play a pivotal role in managing projects, trackers, and workflows within CINQCARE's provider and payer portfolio. This individual will be instrumental in fostering a coordinated approach across CINQCARE's networks, ensuring seamless operations and efficient project management. The Network Support Coordinator will be responsible for organizing, developing, and maintaining provider related processes and organizational documentation. This role requires a keen eye for detail, strong project management skills, and the ability to create and optimize Visio workflows and processes. The Provider Network Support Coordinator should embody CINQ's core values, including Trusting, Empathetic, Committed, Humble, Creative, and Community-Minded.

Primary Responsibilities

The Provider Network Support Coordinator will have the following expanded responsibilities:

• Support the development, implementation, and monitoring of network development planning and functions, including managing projects and trackers to track progress and milestones
• Ensure the secure maintenance and organization of documents on behalf of the IPA and CINQCARE ACO REACH
• Develop provider-facing communications and marketing materials, ensuring clarity and consistency in messaging across all communication channels
• Provide support for payer contracting activities, contract governance and documentation
• Document network-related policies, procedures, and workflows, utilizing Visio and other tools to create clear and comprehensive documentation
• Provide administrative support for provider events, coordinating logistics and communications as required
• Support network teams with issue resolution and data needs as appropriate, providing timely assistance and guidance to ensure smooth operations
• Provide regular updates, respond to inquiries, and address all internal and external concerns in a timely manner, maintaining open lines of communication with stakeholders
• Provide operational and project support as needed, including managing project timelines, milestones, and deliverables
• Assist with all other required network business needs as assigned by the manager, demonstrating flexibility and adaptability in addressing evolving priorities and tasks

Qualifications

The Provider Network Support Coordinator should have the following qualifications:

• Bachelor’s or equivalent degree with a record of strong academic achievement or relevant experience will be considered.
• Ideal candidates will possess a minimum of 4 years of relevant experience in the healthcare industry, demonstrating a proven track record of success working for a large physician group, IPA, or a managed care health plan. Proficiency in Excel, Microsoft Suite, and Visio are essential skills for this role
• Proficiency in verbal and written communication is essential, along with strong presentation skills. The candidate should demonstrate the ability to develop clear and compelling provider communications and marketing materials. They should also possess the capability to articulate complex concepts in a clear and accessible manner to both the CINQ team and providers.
• Ability to build and effectively manage relationships with business leaders, peers and external constituents; and,
• Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding and entrepreneurial Company

CINQCARE provides all employees working an average of 30+ hours/week with the option to enroll in healthcare benefits. The cost of healthcare is shared between the company and the employee.

The working environment and physical requirements of the job include:

This position requires both in-home and office-based work. The job requires frequent travel for home visits and travel to physician offices, hospitals, sub-acute facilities, community partners and non-home-based market offices in all types of weather conditions. In-office work is performed indoors in a traditional office setting with conditioned air, artificial light, and an open workspace.

In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 30 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

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