Remote Sr. Customer Success Manager Job at Cresta, Remote

b3U0OHc4ZWdRbitpck5MN0xuUWY4bTB0
  • Cresta
  • Remote

Job Description

As a Customer Success Manager at Cresta, you will play a pivotal role in ensuring our customers’ success and driving business growth. You will foster strong customer relationships, own retention and expansion, and be an advocate for our customers internally to influence roadmap and process improvements.

Responsibilities

  • Customer Relationship Management: Foster deep and strategic relationships with our customers, acting as a trusted advisor and advocate
  • Customer Journey Optimization: Continuously analyze and improve the customer journey, identifying opportunities to enhance customer experience and drive product adoption
  • Renewal and Expansion: Drive renewal and expansion efforts, ensuring customers are maximizing the value of our products and services and identifying opportunities for upselling and cross-selling
  • Metrics and KPIs: Track and be driven by broader Customer Success team KPIs including NRR, GRR, and Time to Value
  • Data-Driven Decision Making: Leverage data and analytics to inform decision-making and identify areas for improvement
  • Collaboration: Collaborate closely with sales, marketing, product, and engineering teams to ensure a seamless customer experience and drive business growth
  • Account Management: Regularly interface with multiple levels of customers from individual agents to executives through regular recurring meetings and quarterly business reviews (which you’ll run)
  • Be a Builder: Build and configure the Cresta product for customers, while also enabling them to be fully enabled and self-sufficient

Qualifications We Value

  • Being a fantastic written and verbal communicator: ability to put together presentations that tell a compelling story, to have difficult conversations on changing processes or behaviors across multiple levels of customers, and to be able to stand your ground or back up your recommendations with data.
  • High operational rigor and organization: ability to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful.
  • Being autonomous and able to be self sufficient in tasks like basic data analysis, lightweight software configuration, and in general able to pick up new skills quickly and build out processes and tools to scale work beyond single customers.
  • Has a background in customer success (or a role where you were primarily interacting with external customers) and ideally experience with sales, care, or retention teams with an added bonus of working at or in a contact center environment
  • Willingness to travel (~25%) and be willing to be on frequent video calls with customers in EST – PST time zones

Perks & Benefits

  • We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
  • Paid parental leave to support you and your family
  • Monthly Health & Wellness allowance
  • Work from home office stipend to help you succeed in a remote environment
  • Lunch reimbursement for in-office employees
  • PTO: Flexible

Compensation

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US. Your recruiter can provide further details.

Jobicy job ID: 112724

Job Tags

Full time, Local area, Work from home, Home office, Flexible hours,

Similar Jobs

Vinfen

Residential Counselor Job at Vinfen

 ...Salary: $20.75 / hour Sign on Bonus: $1,000;$500 upon completion of 30 days;$500 upon completion of 90 days As a Residential Counselor, you will provide direct support to people with intellectual and developmental disabilities in a small group residential setting... 

LifeStance Health

Psychiatric Nurse Practitioner (PMHNP) - Independent - 103 Job at LifeStance Health

 ...outpatient work. No nights, no hospital calls, no weekends. ~ Telemedicine and in-person flexibility. Generous ???above market???...  ...We are actively looking to hire talented Psychiatric Nurse Practitioner in the San Diego area, who are passionate about patient care... 

SeekTeachers

Teaching Vacancies Job at SeekTeachers

 ...Unlock New Horizons in QATAR - Immediate Start | Teach Abroad Join us at JACK WELLINGTON for a thrilling teaching...  ...opportunities abroad. Our prestigious clients comprise renowned private international schools in Saudi Arabia, delivering a curriculum that skillfully... 

Iowa State University

Communications Specialist II | Iowa State University Job at Iowa State University

 ...Position Title: Communications Specialist II Job Group: Professional & Scientific Required Minimum Qualifications:...  ...enjoy comprehensive health and work-life benefits, including medical and dental; as well as: Retirement benefits including defined... 

Aveanna Healthcare

Aveanna Healthcare Private Duty Nurse LPN - Low Acuity Adult (Nights) Job at Aveanna Healthcare

Join a Company That Puts People First!Licensed Practical / Vocational Nurse - LPN/LVNSchedule: Sunday, Monday, Thursday 7:00pm-7:00amLocation/Setting: Port Orange 32127Age Range: Young AdultAcuity: Low (needs deep suctioning)We are one of the largest private duty...