Job Description

Senior Business Systems Analyst 

Non-Union Position
Operations Business Analysis; Portland, Oregon (US-OR)

Hybrid schedule available for Oregon & Washington residents. 
Regular FT 
Posting # 5285

About Us:

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

 

The Role:

The Senior Business Systems Analyst (BSA) is responsible for requirements gathering, business process modeling, and functional design for the Data Reporting Analytics / Enterprise Data Platform (DRA / EDP) program. The BSA will work closely with DRA / EDP leadership and the program team to ensure translation of business needs into use case requirements. The BSA is accountable for documenting Business Processes and leading Business Process Re-design sessions when necessary. The BSA may be responsible for other activities including research, reporting, participating in design, and testing of deliverables. 

Day to Day:

• Supports the Business Analytics team throughout the DRA / EDP Program.
• Develops use case requirements through interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, scenarios, event lists, task and workflow analysis, and management viewpoints.
• Performs gap analysis to compare current data processes with business objectives. Leads re-engineering of business processes and develops solutions to business problems.
• Authors complete documentation of business processes.
• Develops business requirements into comprehensive Functional Design Specification (FDS) documents for review and use by business stakeholders, Developers, QA Specialists, Production Support Specialists, and Product Owners.
• Responsible for tracking, prioritizing and reporting the status of multiple initiatives.
• Writes concise requirement specifications according to standard templates.
• Identifies and documents data requirements and data mappings relating business rules between data sources and target entities.
• Establishes and maintains productive business partnerships across the organization.
• Manages expectations through direct and routine interaction with business partners.
• May participate in other duties such as documenting test scripts, plans and system testing.
• Provides support to the Quality Assurance Specialist to develop thorough QA test plans.
• Works with the business stakeholders to complete the UAT testing, gather and log defects, manage defect resolution, and gains written UAT approval for production release.
• Other duties as assigned to ensure efficient and effective system operations.
• Supports Company’s commitment to a culture of safe work practices.

Come on your first day with:

• Bachelor’s degree in Information Technology or Business related field or an equivalent combination of education and experience.
• Proficiency in data analysis and SQL is highly desirable.
• 8-10 years of related experience with progressively more complex analysis projects including Business Process documentation and re-engineering.
• 5 or more years of working on projects and project teams.
• Demonstrated ability to work effectively in a team environment and to lead others in a directed effort to complete projects.
• Advanced presentation skills, with proven ability to present at the Executive, Director and Manager levels.
• Verbal communication skills including the proven ability to communicate effectively on an individual and group presentation basis, including negotiation and facilitation skills and techniques.
• Skilled at assessing stakeholder needs and asking probing questions to understand underlying needs and surface essential requirements information.
• Demonstrated ability to work with employees and management at all levels of the organization including skill in working across organizational and geographical boundaries.
• Proven analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, deconstruct high-level information into details, abstract up from detailed information to a more general understanding, discern underlying true needs from presented user requests, and distinguish solution ideas from requirements.
• Proven ability to work with changing requirements/priorities using internal and external resources.
• Demonstrated skill and ability to produce effective written communication, including report preparation, and documentation for a variety of audiences.
• Advanced skill in documentation methods and software including but not limited to Word, Visio, Excel, and Project.
• Proven ability to learn new systems and applications.
• Demonstrated ability to be self-managed and apply skills in problem solving and decision-making.
• Proven ability to prioritize multiple tasks and projects to meet tight schedules and demanding targets while delivering high quality products effectively managing competing priorities and reconciling divergent expectations.
• Exceptional organizational skills, with the ability to follow through on tasks.

What we offer:

Health & Wellness –

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform 

Work Life Balance -

• Up to 23 Vacation Days 
• 80 Hours of Sick Time 
• 10 paid holidays and 3 floating holidays
• Flexible work arrangements 
• 3 weeks paid parental leave
• Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource Groups
• 1500 sq foot exercise facility and secure bike room

Financial -

• Meaningful annual incentive bonus opportunity in addition to base salary
• Competitive 401K company contribution and match 
• 15% discount on NW Natural stock through Employee Stock Purchase Program
• Up to $5250 a year in tuition reimbursement
• Wellness incentive program

Discounts -

• 20% off natural gas service 
• Up to 30% discount at NW Natural Appliance Center
• TriMet Pass for all HQ employees
• Generous discounts with Verizon & AT&T Wireless

Base salary range: $107,500.00 - $153,200.00 per year, depending on qualifications

Annual Target Incentive: Level 3 , 12.0% target
Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% – 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.

Application Process:   To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

Deadline:  5/27/25

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. 

All applications must be submitted through NW Natural’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.

NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates’ diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at employment@nwnatural.com or (971) 979-6341.

NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.

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