Job Description

ABOUT KENT HOSPITALITY GROUP

Kent Hospitality Group (KHG) is a dynamic and innovative hospitality company founded by visionary Chef Jamal “James” Kent and entrepreneur-led private equity platform SC Holdings. KHG comprises Michelin Star restaurants, private members clubs, and world class venues. We are dedicated to delivering fine dining, unmatched hospitality, and first-rate experiences across North America. We are seeking creative go-getters to join our team to help elevate our brand. 

You are responsible for cooperating with the Server in the sales and service of food and beverages. The Server Assistant must be capable of working in a team- oriented environment to achieve the restaurant’s common goal of guest satisfaction. The Server Assistant must be personable with guests and be able to anticipate their needs- working with a warm, knowledgeable & noticeably appreciative demeanor. The Server Assistant is responsible for implementing the steps of service and assisting in dining room activities. The role of the Server Assistant is integral to the success of the restaurant.

CANDIDATE REQUIREMENTS

• Must have 2 years + experience in a fast paced NYC restaurant as a Server Assistant
• Must be able to lift & a carry at least 50 pounds
• Must be able to stand for long periods of time
• Must be comfortable with repetitive motions (such as walking, bending & standing)
• Must be knowledgeable of Industry critics & awards
• Must have full schedule availability
• Must be able to take constructive criticisms and work well in a team dynamic

JOB RESPONSIBILITIES

• Know and be able to identify table and seat numbers 
• Know and be able to create the napkin fold 
• Know how to and be able properly carry and clear glasses
• Know how to clear with trays and carry a tray properly 
• Understand when it is appropriate to refill/not refill water glasses at a table 
• Maintain station cleanliness 
• Understand the proper standards of clearing/resetting a table 
• Be willing and able to perform the sequence of service 
• Know and be able to mark tables
• Be knowledgeable of the menu: ingredients & allergies
• Be knowledgeable of the beverage menu: 
• Cocktail list- drinks, flavor profiles
• Wine-By-The-Glass facts- producer, varietal, region, vintage, flavor profiles
• Beers/ Liquors/ Liqueurs 
• Know how to and be able to properly serve cocktails, Wine-By-The-Glass, coffee & tea
• Have knowledge of ‘who’s who’ at Kent Hospitality Group
• Know and be able to explain the ’Time and Tide’ Story 

SERVICE RESPONSIBILITIES

• Be warm, knowledgeable and ‘noticeably appreciative’
• Accommodate guests by making each individual feel welcome
• Act professional and accommodating and always maintain composure 
• Identify and report problems to management immediately 
• Be aware of service flow, dining timing, and adjust for each guest’s individual needs 
• Implement and follow steps of service
• Oversee activities of your team in the station

JOB DUTIES  

• Clock in for your shift (after you have changed into your uniform) 
• Be on duty and in uniform at scheduled time
• Oversee the setting of dining room according to seating plan
• Complete side work
• Attend pre-shift meeting, as your scheduled shift requires 
• Implement and follow steps of service
• Assist in dining room activities as required 
• Complete closing side work
• Complete any necessary closing paperwork/ tip sheet
• Clock out for your shift (before you have changed out of your uniform)

Must have open availabiltiy for Training days leading open to Time and Tide Grand Opening. Specific Details, Dates, and Times will be shared upon receiving Job Offer. 

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