Job Description

Our client is a leading provider of material handling solutions, dedicated to delivering exceptional service and innovative products to their customers. Based out of their Auburn, Washington branch, they specialize in servicing customers’ equipment and maintaining a company-owned rental fleet. They take pride in fostering a culture of professionalism, teamwork, and continuous improvement.

The Service Writer position is a fast-paced, full-time role that plays a key part in ensuring the timely and efficient servicing of customer equipment. This position involves interacting with customers in a positive, professional manner, scheduling service work, writing service repair quotes and orders, and coordinating repairs. The Service Writer will also recommend and sell additional services to meet customers' needs. 

With career advancement opportunities, employer-sponsored Safe Harbor 401(k), and comprehensive health, dental, vision, and prescription insurance, this role is ideal for someone passionate about customer service and teamwork.

Responsibilities

• Interact with customers respectfully and professionally, ensuring a positive experience.
• Schedule service work, write quotes and orders, and coordinate customer repairs in an organized manner.
• Facilitate the timely servicing of the company-owned rental fleet.
• Identify opportunities to sell additional customer services as required.
• Maintain a working knowledge of company safety policies and uphold them in all aspects of the role.
• Actively participate in training programs for Parts, Sales, and Service departments.

Qualifications

• Exceptional customer service skills and a professional demeanor.
• Strong multitasking, listening, and communication skills.
• Ability to quickly adapt to new systems, processes, and software.
• A proactive mindset—takes initiative, volunteers readily, and seeks opportunities for personal and professional growth.
• A collaborative team player who values feedback, contributes to team success, and fosters a positive work environment.
• Commitment to following and promoting safety policies and procedures.

This is a fantastic opportunity to join a dynamic organization where teamwork and customer satisfaction are top priorities. If you are a detail-oriented professional who thrives in a fast-paced environment, this role offers the chance to grow your career while contributing to a supportive and goal-oriented team. Qualified candidates are encouraged to apply today!

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