Support Desk Engineer Job at Endurance IT Services, Virginia Beach, VA

cHVrd3ljeW1SSHVqcmRyNkwzY1o4R0VwZlE9PQ==
  • Endurance IT Services
  • Virginia Beach, VA

Job Description

We are seeking a dedicated Support Desk Engineer for a full-time direct hire opportunity. This role is crucial for ensuring client satisfaction at Endurance IT (EIT). The Support Desk Engineer will uphold EIT’s company standards and core values while delivering exceptional support from a remote call center environment. The primary objective is to ensure timely incident resolution and superior customer service. Reporting to the Support Desk Manager, the Support Desk Engineer must perform each essential function satisfactorily and possess an in-depth knowledge of the EIT client base.

Responsibilities

  • Provide professional, timely, and polite support to all clients.
  • Maintain in-depth knowledge of tools and ticketing procedures.
  • Follow standard help desk protocols and guidelines.
  • Identify, troubleshoot, and resolve computer and network-related problems.
  • Understand client Line of Business (LOB) applications and associated third-party vendors.
  • Stay current with system information and IT updates.
  • Manage incoming phone calls, maximizing availability and minimizing missed calls.
  • Resolve an average of 10-12 tickets per day.
  • Maintain accurate ticket statuses and report time worked.
  • Record all troubleshooting efforts and communications on tickets.
  • Ensure SLA timelines are met and follow escalation procedures.
  • Collaborate with co-workers and team leads for speedy resolution.
  • Review and update assigned tickets daily.

Qualifications

  • High School Diploma or GED.
  • 2 or more years of experience in network/IT systems and troubleshooting steps.
  • Proficiency with information technology regarding both hardware and software.
  • Working knowledge of Microsoft server and desktop operating systems, specifically Server 2016 and above
  • Working knowledge of Windows 10 and above.
  • Basic networking knowledge, switches, routers, firewalls, VLANs, wireless,
  • Experience with Active Directory Exchange, O365, Entra (Azure)
  • CompTIA license a plus
  • Requires up to 20% travel (local)

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Tags

Full time, Local area, Remote work,

Similar Jobs

PC Construction Company

Marketing Internship Job at PC Construction Company

 ...Want to dip your toes into the world of marketing? Here's your chance! We're looking for a Marketing Intern to join our team and help us with everything from social media campaigns to market research. You'll get hands-on experience, a chance to work on real projects, and... 

Arkansas Children's

Behavioral Health Tech II Job at Arkansas Children's

**Work Shift:**Please see job description for details.**Time Type:**Part time**Department:**CC013125 Behavioral Health**Summary:**Part Time, Saturday/Sunday 7a-7p**Additional Information:**The Behavioral Health Technician's primary function is to contribute to... 

Menu Pros

Virtual Assistant Job at Menu Pros

 ...coachable team player who is focused and fluent in written and spoken English. The work schedule will start at a minimum of 40 hours per week 8 hours a day for 5 days of the week. Working from home while staying in frequent contact with the home office via email, instant... 

LaunchTech

Sr IT Asset Manager Job at LaunchTech

 ...Travel Required: Up to 10% LaunchTech is seeking a Senior IT Asset Manager to support the Missile Defense Agency (MDA). This role plays a...  ...by working with Property, Purchasing, Asset Management, and Digital Receiving teams to create and manage Configuration Products... 

The TJX Companies, Inc.

Retail Merchandise Associate PT Job at The TJX Companies, Inc.

 ...collaboration, and prioritizes your development. Whether youre working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, youll find abundant opportunities to learn, thrive, and make an...