Job Description

Overview

IGT PlayDigital is looking for an experienced Tech Support Engineer to help us delivering our engagements tools to a global audience. This role focuses on planning, executing, testing and delivering all sort of promotions to our customers.

You will work in a regulated industry, so attention to detail, a willingness to learn, and respect for rules are important. If you are energetic, passionate, and experienced, we would love to hear from you.

In this role, flexibility to work occasional weekends may be required with time off in lieu granted.

What You’ll Do:

• Ensure the accurate and timely configuration of Engagement Platform products and promotions across US, CA & EMEA markets.
• Support Operators and Product Team with testing and sign-off of configured Engagement Platform products and promotions in the Stage environment.
• Support Operators and Product Team with testing and sign-off of Engagement Platform products and promotions in Production environments, ready for go-live. 
• Maintain accurate records of all setup and configuration changes in both the Stage and Production environments.
• Accurately follow all established Engagement Platform products, tools, and service setup/configuration rules, processes, and procedures.
• Accurately follow all operational change management processes and procedures in the Stage and Production environments.
• Act as centralized 1st line support for diagnosing, investigating, and resolving setup/configuration-related issues for Engagement Platform products and promotions.
• Work closely with Operational Support to actively monitor the status of live Engagement Platform products and promotions in the production environment.
• Collaborate with Cross-Functional Teams: Work with the QA, Development, and Product teams to ensure configurations meet the functional and business requirements.
• Follow established procedures for the accurate reporting and escalation of unresolved issues to appropriate Operations, Product, and/or Tech teams.
• Support the Product team to train Operators on new products and services, as required.
• Continuously learn and build expertise in the full suite of Engagement Platform products
• Make recommendations for improvements in the setup and configuration processes of Engagement Platform products, tools, and services. Provide feedback on product performance based on operational use cases and configurations.

Requirements

About You:

• Technical Degree preferred
• 5+ years of related work experience
• Excellent team player – ability to integrate to the team quickly, bringing a positive attitude and way of work
• Well organized and structured person, keen to progress their career in iGaming 
• Proficiency in Atlassian and Microsoft Products. Experience in a software development environment is preferred 
• Strong communication skills
• Self-driven, proactive and independent, taking ownership for delivering projects within timeline
• Demonstrate high attention to detail to ensure accuracy and quality in all configurations

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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Job Tags

Work experience placement, Remote job,

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