Technical Specialist(UC) Job at Sira Consulting, Florham Park, NJ

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  • Sira Consulting
  • Florham Park, NJ

Job Description

Role - Technical Specialist(UC)

Location - Florham Park, NJ(Onsite Day 1)

Full Time

JD

 

Duties and Responsibilities

· Responsible to deliver the services associated with UC Service Module based on the scope set out in the MSA

· Own the Service Levels and contractual commitments including the Service Level reporting for the UC Service Module

· Re-purpose/re-mobilize the critical operational resources to meet any immediate requirement across Service Delivery and Operations.

· Drive Continuous Service Improvement for UC Service Module

· Own and implement the Business Continuity plan for the operations of the UC Service module

· Responsible for the demand and consumption of the Services of the UC Service module

· Support BASF Service Delivery Managers in delivering their responsibilities.

· Participate in customer calls and be contact for regional customers to respond/support on potential design questions

· Support to Operations Team on Incidents and complex requests

· Travel within region may be required

Minimum Job Entry Requirements

· Working experience of 8-10 years on on Voice Services and Platforms.

· Experience on Large Enterprise Networks in as a Service/Technical Delivery Manager.

· Strong experience on UC (preferably CISCO) technologies and associated protocols.

· Strong understanding/experience on tools like VOSS

· Must have CCNP (Voice)/CCIE Voice desirable

· Ability to coordinate with various teams involved in the BASF Contract to deliver the services to the customer on time also with the committed quality. 

· Ability to manage multiple tasks in a fast-paced complex network environment. 

· Strong skills on MS Office for reports and preparation of RCA

· Self-starter with attention to detail and ability to maintain focus over long periods of time. 

· Ability to work "on call" support at odd hours as needed.

· Besides fluent in English additional Language is desired

Job Tags

Full time, Contract work, Work experience placement, Immediate start,

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