Technical Support Specialist Job at vTech Solution, Virginia

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  • vTech Solution
  • Virginia

Job Description

Position Details

Job title: Technical Support Specialist II
Job ID : 184622
Duration: 6+ months (with Potential extension)

Duties:
  • Provide progressive and continuous technical support.
  • Troubleshoot complex issues, track and analyze logs.
  • Coordinate with third-party components including AWS, GCP, CBP, Airlines, Departure Control Systems support, and Airport IT Help Desk.
  • Conduct ad-hoc training for end-users and product demonstrations.
  • Follow technical SOPs and maintain effective communication with customers and team members.
  • Perform installation, configuration, and basic network troubleshooting.
  • Utilize ticketing systems and perform basic Excel tasks (formatting, formulas).
Minimum Qualifications:
  • 3+ years of progressive and continuous experience providing technical support.
  • A+ certification.
  • Hands-on experience in installation, configuration, and basic network troubleshooting.
  • Strong reading, speaking, and communication skills.
  • Physical ability to perform technical tasks.
  • Experience with ticketing systems and Microsoft Excel.
Work Locations:
  • Washington Dulles International Airport (IAD), 45025 Aviation Drive, Suite 250, Dulles, VA 20166
  • Ronald Reagan Washington Airport (DCA)
  • Corporate Headquarters, 2733 Crystal Drive, Arlington, VA 22202

Work locations and hours may vary based on operational needs. Reliable transportation is required.

Shifts:
  • Wednesday through Saturday: 8:00 PM 6:30 AM (10-hour days, 30-min lunch)
  • Sunday through Wednesday: 8:00 PM 6:30 AM (10-hour days, 30-min lunch)
  • Thursday through Sunday: 12:00 PM 10:30 PM (10-hour days, 30-min lunch)

Additional shifts as needed to accommodate operations:

  • Monday through Friday: 7:00 AM 3:30 PM
  • Monday through Friday: 10:00 AM 6:30 PM
Airport Badging:

Security badges to access the Airports Operations Area (AOA) are required prior to the start date.

Job Tags

Monday to Friday, Shift work,

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