Job Description

Consumer Collections Specialists provide a human experience to our customers during times of hardship with their accounts. The goal of this position is to help our customers succeed in fulfilling their financial obligations to OneMain resolving past due account matters.

Full Time

Level: Entry to Mid-Level

Travel: None

Responsibilities

Full Job Title: Titles SpecialistJob Number: R2503-45344 Location: West Valley City, UtahDate Posted: 03/14/2025

OneMain Financial is seeking a Title Specialist, who will be responsible for maintaining a high performing auto secured loan portfolio rating for our branch network and centralized accounts. This will be done through administrative and customer service-oriented tasks.

In the Role

• Identify, sort, and process mail as it relates to our stake as lienholder on customer’s auto property.
• Answer phone and email inquiries from our branch network with questions about the lien placement process and using our third-party vendor system.
• Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process.
• Partner with our branch network to increase their lien perfection rates on auto secured loans.
• Act as a liaison between multiple internal and external customers and/or vendors.  This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel.
• Maintain thorough knowledge and understanding of OneMain’s policies and procedures, as well as state and federal laws.

Requirements

• High School Diploma or GED
• 1 (One) or more year(s) in customer service
• Prior experience in auto titling and/or lending is preferred but not necessary.
• Ability to review loan and title documents in a timely fashion.
• Strong communication skills (oral, written, and interpersonal).

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time 
• And more

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

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