Job Description

Job Title: Virtual Assistant - WFH
Location: Remote
Employment Type: Full-Time

About the Role

We are seeking a detail-oriented and highly organized Virtual Assistant - WFH to join our remote team. This role involves a combination of  customer service, administrative support, data entry, and scheduling , ensuring seamless operations for both internal teams and clients. The ideal candidate is proactive, dependable, and able to manage multiple responsibilities efficiently.

Key Responsibilities

Customer Service & Support

• Serve as the primary point of contact for customers via phone, email, and chat. 
• Assist with inquiries, troubleshooting, and issue resolution in a timely and professional manner. 
• Maintain strong client relationships by delivering high-quality service.

Data Entry & Documentation

• Accurately input, update, and maintain records in company databases and CRM systems. 
• Review and verify information to ensure accuracy and data integrity. 
• Organize digital files and documentation for efficient access and retrieval.

Scheduling & Coordination

• Manage and maintain calendars, appointments, and meetings for clients and internal teams. 
• Coordinate and confirm bookings, deadlines, and follow-ups as needed. 
• Arrange travel accommodations, reservations, and itineraries when required.

Administrative & Assistant Duties

• Provide administrative support, including report generation and email management. 
• Conduct research and compile information for various projects. 
• Assist with order processing, tracking logistics, and inventory coordination.

Benefits & Perks

• Competitive salary 
• Fully remote work flexibility 
• Paid time off and holidays 
• Professional development and training opportunities 
• Supportive and collaborative work environment 
• Opportunities for growth within the company

Qualifications & Requirements

• Previous experience in customer service, administrative support, or data entry. 
• Strong organizational and multitasking skills in a fast-paced environment. 
• Excellent written and verbal communication skills. 
• Proficiency in Microsoft Office Suite, Google Workspace, and CRM software. 
• Strong attention to detail and problem-solving abilities. 
• Ability to work independently while collaborating effectively with the team. 
• Reliable internet connection and a dedicated workspace for remote work.

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