Job Description

About Veolia North America

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent.

Job Description

Pay Rate: $20.00 to $25.00 per hour.

Position Purpose: 

The DATA ANALYST INTERN role within the organization will take on projects from initiation to completion during the extent of their time with the team. The successful candidate will support the Customer Operation Applications team by collecting, analyzing, and interpreting data related to customer service, billing, and operational efficiency (including metering, field work management or enterprise asset management applications). This role will assist in working on real use-cases (e.g. process pain points), identifying trends, developing reports, and providing insights to improve customer satisfaction, user efficiency and optimize business processes.

Internships at Veolia: Gain hands-on experience in at least one career function from Corporate, Engineering, Maintenance, Manufacturing, Operations, Sales, Supply Chain or Technology.

Internships are focused on learning and exposure to fundamental business processes and procedures.

Primary Duties/Responsibilities: 

• Data Extraction and Cleaning :
  • Extract data from various sources (e.g., customer databases, meter reading systems, mobile workforce management data) and cleanse/validate it to ensure accuracy and consistency for analysis. Desired Outcome: Reliable and high-quality data for accurate reporting and analysis.
• Data Analysis and Reporting :
  • Conduct exploratory data analysis to identify trends, patterns, and anomalies in customer operations data. Develop and generate reports and dashboards to visualize key performance indicators (KPIs) and insights. Desired Outcome: Actionable insights for improving customer service, operational efficiency, and decision-making.
• Support Application Performance Monitoring :
  • Assist in monitoring the performance of customer operation applications, identifying data-related issues, and supporting troubleshooting efforts. Desired Outcome: Proactive identification and resolution of data-related application performance issues.
• Process Improvement Support :
  • Analyze data to support process improvements in customer operations and support the implementation of data-driven solutions. Desired Outcome: Streamlined processes, reduced costs, and improved customer satisfaction.
• Documentation :
  • Document data sources, data dictionaries, and analysis methodologies to ensure knowledge transfer and maintain data integrity. Desired Outcome: Clear and comprehensive documentation for data governance and future reference.
• Collaboration :
  • Collaborate with other teams (e.g., IT, customer service, field operations) to understand data needs and provide data-driven support. Desired Outcome: Effective communication and collaboration to meet the data needs of various stakeholders.
• Comply with all Veolia Company and HSE procedures and policies.
• Candidates may support any of the Veolia North America business functions.

Work Environment:

• Environments vary by internship function from office to field to plant.
• Our aim is to provide tangible industry job experience to each intern.

Qualifications

Education/Experience/Background: 

• High School Diploma/GED is required.
• In or entering your senior year of a Bachelor's Degree in a related major such as Data Science, Mathematics, Statistics, Computer Science, or a related field.
• 3.2 Cumulative G.P.A is required.

Knowledge/Skills/Abilities: 

• Strong communication skills, including written, verbal, listening, presentation and facilitation skills / Demonstrated ability to build collaborative relationships.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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