Job Description

Job Summary

Job Description

Director - Enterprise Change Management

WHAT IS THE OPPORTUNITY?

We are seeking a talented and driven Enterprise Change Management Leader to join our U.S. team and lead our Enterprise Change Management U.S. function. As the Enterprise Change Management Leader , you will oversee the day-to-day management of the U.S.  Enterprise Change Management team, ensuring seamless facilitation of the enterprise Change Management process in the U.S. in alignment with the latest ITIL best practices . Act as an official representative in all interaction with regulatory bodies to advocate for RBC.

This role requires strong leadership capabilities and a strategic mindset, as you will assess change-related risk, gatekeep enterprise-level technology changes and manage stakeholders across the organization. You will be responsible for facilitating change advisory boards and ensuring that our change management practices align with industry standards and support RBC’s focus on safe innovation.

WHAT WILL YOU DO?

• Lead and manage the U.S. Enterprise Change Management team, fostering a collaborative and results-oriented culture.
• Facilitate and oversee the enterprise Change Management process, ensuring all procedures are compliant with RBC Standards and industry regulations in accordance with ITIL best practices.
• Lead change advisory boards, collaborating with key stakeholders across RBC, Technology & Operations to assess and manage change risks.
• Build and maintain positive and transparent relationships with key regulatory stakeholders to foster trust and cooperation.
• Provide timely and accurate communications to regulatory bodies.
• Analyze regulatory requirements and provide strategic advice on compliance obligations, risks, and opportunities.
• Drive continuous improvement initiatives within the change management process to enhance effectiveness and efficiency.
• Maintain accountability for process ownership and execute process transformation initiatives as needed.
• Serve as a subject matter expert in ITSM and change management, advising senior leadership on best practices and emerging trends.
• Partner with the enterprise Incident & Problem Management team to produce IT service management reporting and analysis.
• Govern the execution of the Change Management process, ensuring teams across the organization are abiding by process standards and guardrails.
• Lead participation in related risk & regulatory activities, including the delivery of IT service management audits and compliance initiatives.

WHAT DO YOU NEED TO SUCCEED?

Must have:

• B.S. degree in computer science, business technology management or a related field, or equivalent practical experience.
• Minimum 5 years of experience in people management, with a proven ability to lead and develop high-performing teams.
• Minimum 5 years of experience in IT Service Management (ITSM), with a focus on change management.
• Proven track record to handle regulatory inquiries, audits, or investigations efficiently, ensuring minimal disruption to operations.
• Extensive experience with Change Management governance and controls.
• Demonstrated experience in managing risk / regulatory / audit engagements and a proven track record of working with regulators.

• Demonstrated experience in process ownership and process transformation within a large organization.
• Strong leadership and team-building skills, with an ability to transform, motivate and guide teams to achieve departmental and organizational objectives.

• Excellent interpersonal and communication skills, capable of building relationships with stakeholders at all levels and negotiating agreeable outcomes.
• Analytical and detail-oriented, with a proactive approach to problem-solving and a commitment to continuous improvement by staying informed about all regulatory changes and advise on potential impacts.
• Ability to prepare strategies for adaptation.
• Adaptable and resilient, able to thrive in a fast-paced, dynamic environment.

Nice-to-have :

• Experience in a matrix environment, such as a large, publicly-traded corporation
• Ability to facilitate between and influence key decision makers
• Strategic thinker with excellent interpersonal skills to work across functions and businesses

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in Technology financial services
• Flexible work/life balance options
• Opportunities to do challenging work

The good-faith expected salary range for the above position is $160,000-$250,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.  This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

·       Drives RBC’s high performance culture

·       Enables collective achievement of our strategic goals

·       Generates sustainable shareholder returns and above market shareholder value

Job Skills

Adaptability, Business Appraisals, Change Controls, Commercial Acumen, Critical Thinking, Decision Making, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change

Additional Job Details

Address:

GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITY

City:

Jersey City

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-12-06

Application Deadline:

2025-01-31

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Job Tags

Full time, Flexible hours,

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