Job Description
About Links Car Wash: Links Car Wash is a fast-growing, innovative startup reshaping the car wash industry. By acquiring existing locations and developing new sites, we aim to set the standard for exceptional customer experiences. With an ambitious target of adding 50 sites annually over the next 5 years, Links Car Wash is committed to becoming an industry leader. Join us as we scale our operations and establish ourselves as a leader in the market.
Position Summary: The District Manager is responsible for overseeing the day-to-day operations of multiple car wash locations within a designated region. This role ensures operational excellence, maximizes profitability, and drives customer satisfaction across all assigned sites. The District Manager will lead and support site managers, ensure compliance with company standards, and foster a culture of continuous improvement.
Key Responsibilities: - Oversee daily operations at multiple car wash locations to ensure consistent service quality and efficiency
- Implement standard operating procedures (SOPs) and ensure compliance with company policies and safety protocols
- Conduct regular site visits to monitor cleanliness, equipment functionality, and employee performance
- Recruit, train, and develop site managers and frontline team members
- Set clear performance goals, provide feedback, and conduct performance evaluations for site managers
- Foster a positive work environment that encourages teamwork, accountability, and continuous learning
- Ensure a high level of customer satisfaction at all locations by addressing customer feedback and resolving service issues
- Monitor and analyze customer reviews, complaints, and feedback to identify trends and areas for improvement
- Lead initiatives to improve the overall customer experience
- Monitor financial performance and key performance indicators (KPIs) for each location
- Develop and execute strategies to increase revenue, reduce costs, and improve profitability
- Prepare and present operational and financial reports to senior management
- Oversee the maintenance and repair of equipment at all locations to minimize downtime and ensure operational efficiency
- Coordinate with maintenance teams or external vendors to schedule preventative maintenance and emergency repairs
- Ensure all sites comply with health, safety, and environmental regulations
- Conduct safety audits and address any identified hazards or compliance issues
- Promote a culture of safety and ensure all employees are trained on safety procedures
Qualifications: - Bachelor’s degree in Business Administration, Operations Management, or a related field preferred
- 3-5+ years experience in multi-site management, preferably in the car wash, retail or service industry
- Proven ability to lead and develop high-performing teams
- Strong understanding of operational processes, inventory management, and quality control
- Knowledge of financial management principles, including budgeting, forecasting, and cost control
- Ability to identify operation challenges and implement effective solutions
- Excellent communication and interpersonal skills for engaging with team members, senior leaders, and customers
- Ability to prioritize multiple tasks and manage time effectively in a fast-paced environment
Work Environment: This position operates in a field-based environment with frequent travel to multiple car wash locations and may include overnight travel. The role may involve exposure to outdoor elements, as well as walking standing, and working around equipment and moving vehicles.
Benefits: - Competitive Pay
- Paid Time Off
- Health, Dental, and Vision Insurance
- 401K Match
- Parental Leave
Why Join Links Car Wash? At Links Car Wash, you’ll join a team dedicated to revolutionizing the car wash industry. As a District Manager, you’ll play a crucial role in shaping the future of our operations, directly impacting our growth and brand presence. Join us to help build an industry-leading company and develop your career in a dynamic, entrepreneurial environment.
Note: This job description is intended to provide a general overview of the responsibilities and qualifications of the position and may be subject to change or modification to meet the needs of the business.
Job Tags
Full time, Night shift,