ODRC expects a video support specialist extremely wellrounded inprocessing and scheduling videoconference requests and managing other issuesvia telephone and email utilizing Microsoft Office 365 and experience withPolycom RMX Resource Manager and endpoints.
VideoSupport Specialist
Education:
Preferred Education: 4year college degree
Years of Relevant Experience: 2 years
Key Skills:
Process and schedule for videoconferencerequests and manage other issues via telephone andemail. Last year we scheduled over 12000 conferences.
Utilize Microsoft O365
Assist with daytoday management ofvideoconferencing operations for our multisite videoconferencing network
Use professional written and oralcommunication
Work successfully across multiple teams
Provide analytical and troubleshooting supportfor video endpoints and fiber networks
Support conference room meetingspointtopoint and multipoint (bridge) video teleconferences
Prefer experience with Polycom and Ciscoinfrastructure and endpoints
Provide limited audio/video support formanagement offsite activities
Maintain strict confidentiality for allvideoconferencing activities
Report operational and technical issues tomanagers.
Required/Desired Skills| Skill Required /Desired Amount of Experience | |||
| Experience with Polycom and Cisco infrastructure and endpoints | Highly desired | 0 | |
| College degree | Required | 4 | Years |
| Utilize Microsoft Officer 365 | Required | 0 | |
| Use professional written and oral communication | Required | 0 | |
| Work successfully across multiple teams | Required | 0 |
| No. Question | |
| Question1 | Please confirm if your candidate is ready to work full time in London office instead of hybrid if selected for this position. |
| Question2 | Do you understand and will abide by the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors The consequences of this occurring can and will result in repercussions to you the prime vendor regardless if the candidate works for a subvendor of yours. It will also result in immediate termination of the contractor and make them ineligible for rehire in the program. |
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